Selling home decor and organization, both online and at in-home parties, via direct sales/MLM. Feel free to check out my website www.signaturehomestyles.biz/melissacody to browse, or purchase and of course let me know if you'd like to host a party or join me in selling some fantastic merchandise!

• SME for all call center/contact center applications, from presale through installation• Assist with creation and rollout of a newly added wholesale program, from process design to training• Responsible for presale demos of Hosted Products, as well as any new products• Training of the internal staff on new and existing products as needed• Training of the agent partners (indirect sales channel) and their prospects/customers as needed

Responsible for Customer Support, Large Account Management, Professional Services, Training, and Community Teams.

Same role, with clients being one on one - Training Dept changed their training process

Recreation and roll-out of SaaS based/UCaaS based training sessions/materials for service resellersResponsible for New Partner Training Program as a whole, creating a top of the line experience for our partners/resellers; ensuring that the partners receive all direction/materials needed to use our white-labeled software upon completion of the courseo Onsite/classroom trainings, Virtual Instructor Led courses and On-Demand course designo Primary contributor/designer for the next level, or Accelerate Course (Advanced) which has the training team delivering trainings across the country for existing partners.Daily management of the LMS (Moodle) and administrative functions of running the courses, as well as supporting the On-boarding of new partners

Develop and facilitate the training program for the Managed Services Help Desk for new hires, as well as the coordination and roll out of training for the dept.on an ongoing basis.

Responsible for the development and roll out of a training program for the contact center. Also responsible for the development and roll out of a Quality program within the center.

Train Call Center agents to perform their duties for our clients, Time Warner Cable and AT&T including all client supported software Develop training materials and course contentCreated training materials for our newest international clients, to include examples being used for RFPs. Supervisory responsibility of 20-35 agents on average.Train call centers worldwide via Webex, including Train the Trainer efforts, to produce quality to meet or exceed service level agreementsDesign and implement coaching initiativesPresent and support workshops/focus groups on various subjects as needed such as coaching, time management, healthy work environments, and maintaining professionalism.Use Microsoft software (Outlook, Word, Excel, and Powerpoint, Access and Project)Designed a new sales presentation to enhance agent understanding of the sales flow - results of first presentation showed approximately a 50% increase in sales conversion rates.

skills applied to contract jobs on an hourly basis for telecom companies, including Shared Technologies, shown below

Meet with clients to discuss aspects of the systems they have purchased and gather information needed for the implementation of the equipment.Program various levels of complex database and specific applications of PBX, key or voice mail systems.Work on-site with new and existing clients to provide continuous product training and optimum utilization by the customer.Work closely with installation technicians to provide accurate information for a smooth installation.Train customer – new installs and refresher courses; one on one, group sessions and call centersAct as Project Manager when one was not available to design layouts, schedule contractors and follow up with staff, contractors and clients to ensure target dates were met using MS Project

Asst to AVP of Talking Yellow Pages, as well as the Director of IT and the Director of HR