· Utilized Sports Info Solutions’ proprietary software to input data for the Baylor University football team.· Consistently earned data accuracy bonus for every game.· Showcased the capacity to swiftly grasp and recognize football-related concepts.· Exemplified reliability, punctuality, and efficient communication in all contests.

· Developed dashboards and reports used to identify HR KPIs (e.g. turnover, leave accruals, performance ratings) to enable data-driven decision-making. Pulled KPI data using PeopleSoft 9.2 Query and SQL.· Reengineered and reconfigured Taleo’s Dynamic Approval Routing process that resulted in 30% reduction in support requests.· Oversaw testing efforts for a PeopleTools 8.57 upgrade and multiple PeopleSoft 9.2-delivered software releases to ensure reliability and functionality.· Managed efforts to add satellite campuses to the Everbridge Emergency Notification system, including editing data feeds, creating new landing pages, and testing.

· Played key role in efforts to raise Houston Methodist’s ranking (based on metrics data) in the 2021 Vizient Ambulatory and Accountability 55-member cohort from 24th to 16th nationwide within one year.· Engaged Vizient teams to gain an understanding of their metrics methods and gather historical data.· Leveraged SQL, Excel, PowerPoint, and a proprietary Vizient tool to replicate data reports that included near real-time data. Reports included dynamic data snapshots, visuals, and summaries with actionable recommendations.· Built a Tableau dashboard for executives.· Identified opportunity to implement ChangeGear ticketing system for clinical requests to replace an inefficient existing process using Sharepoint. Gained buy-in, gathered requirements, documented current processes in Visio, and managed implementation and successful go live.· Enhanced the referral dashboard built in Tableau, which facilitated data-driven decision making and contributed to a 15% boost in referral rates within six months.

· Served as system administrator for a diverse portfolio of ~90 SaaS applications, including Zoom, Slack, and Salesforce. Provided end-user support, managed license renewals, and led multiple system implementations.· Orchestrated migration of 50+ applications to a consolidated Single-Sign-On (SSO) platform to streamline user access and enhance security.· Collaborated with internal teams to revamp new employee onboarding processes to ensure seamless software access on employees’ first day.

· Led implementation of Avalara tax software that improved accuracy and efficiency of item transactions.· Authored standardized project management documentation to improve consistency of projects across Flexsteel.· Played key role in adoption of Microsoft Teams for 300+ users during the Covid pandemic.

· Implemented various SaaS solutions in the supply chain/procurement space.· Collaborated with technical and business teams in requirements gathering initiatives related to development of a new corporate card payment system.· Guided creation of multiple new single-sign-on connections to meet the launch of a new event planning software.

· Managed over twenty System as a Service (SaaS) applications. Some of which have a subsequent integration with PeopleSoft.· Conducted comprehensive elicitation and documentation of system requirements.· Responsible for implementing a Jaggaer Application for Purchasing and Procurement (New in-place cloud application) and working with business owners through this process.· Lead efforts in upgrading UTMB's current Transport Layer Security (TLS) to the current version to be compatible with Jaggaer, ensuring secure and efficient data transmission.· Lead biweekly CC meetings to discuss change requests and upcoming maintenance notifications from the vendor, facilitating effective coordination and communication among stakeholders.

· Implemented new and existing functionality within the Campus Solutions PeopleSoft ERP system and five System as a Service (SaaS) applications.· Facilitated the successful implementation of the new Academic Works Scholarship module. Managing the single sign-on (SSO) security portion of various projects, gathering IT resources, and ensuring the SSO was functional. This was in an effort to reduce the number of local accounts.· Mapped out business processes for a variety of business areas to better recommend alternative solutions to their current applications.

• Provided technical support for PeopleSoft Financials, Human Capital Management, and Campus Solutions systems.• Built reports for users using a combination of SQL Server and PeopleSoft Query Builder.• Pitched idea of “Adaptation of Millennials in the Workplace” to executives. Concepts discussed are still being adapted to the current work environment to this day.• Led data extraction project of over 50000 records from one Occupational Health Management System to another similar system.• Led recruiting efforts of inaugural Information Services Fellowship Program. Held and participated in various career fairs, career panels, and resume workshops.

• Tested functionality and logged defects using JIRA tracking software.• Within an Agile environment, I created and managed a variety of test plans/scripts.