Was the first hire to Paradigm's Customer Success team. As a Client Account Manager, I was the first interaction prospective clients had with Paradigm. Qualifying all inbound leads and ultimately routing to the appropriate team or working with them directly through the entire sales lifecycle, I made sure their experience was positive and our response timely.Major accomplishments include: Successfully managed a pipeline of over 125 opportunities worth over $400KSold over $60K of training services over the course of 3 monthsHelped drive the transformation of the sales process, redefining our use of Copper CRM to ensure better tracking and reporting of pipelineExecuted a targeted cold outbound email campaign to over 1,500 leaders of fortune 500 companies, resulting in multiple meetings with new prospectsPartnered with product managers to provide insight and document suggested enhancements aimed at improving the end-user’s experienceLed and produced the development of standardized processes and templated materials for Paradigm training consultants to more effectively and efficiently communicate with leads and clients About Paradigm:Paradigm is a strategy firm that partners with innovative companies to build stronger, more inclusive organizations. We believe that with the benefit of diverse perspectives, our clients will design better products, deliver better services, and build a better world. Since our founding in 2014, we have worked to grow diversity and inclusion in more than 300 companies across a range of industries, from technology and financial services to law and media. Our work has been featured in The Wall Street Journal, The New York Times, Harvard Business Review, PBS NewsHour, Fortune, TechCrunch, The Atlantic, and several other outlets.Paradigm’s Client Success and Partnerships Team drives our growth and is responsible for maximizing our impact with clients through successful relationship management and strategic partnerships.

Chosen to join DocuSign's pilot Customer Account Executive team to better service their large list of current SaaS customers. Responsible for maintaining a book of business of over 480 clients, renewing over 100 clients quarterly, while focusing efforts on growing key accounts.Major accomplishments include:Built relationships with clients to find new use cases for Docusign services, resulting in upselling of over $25,000 of new monthly recurring revenue, totaling over $300K annuallySurpassed quarterly quota by 14% on average, reaching $8,700 on a $7,500 monthly recurring revenue goalProcessed the renewal of over 110 clients every quarter, reducing client churn (lost business) from 20% when inherited client list to under 6%Partnered with business development, revenue operations, sales operations on a daily basis to ensure clients’ needs were met and goals exceeded.About DocuSign:DocuSign is changing how business gets done by empowering more than 250,000 companies and more than 100 million users in 188 countries to send, sign and manage documents anytime, anywhere, on any device with trust and confidence. DocuSign replaces printing, faxing, scanning and overnighting paper documents to transact business. DocuSign enables organizations of every size, industry and geography to make every decision, approval, workflow and signature fully digital. DocuSign and Go to keep life and business moving forward.

As a member of BabyCenter's sales team, I was able to provide extremely targeted advertising solutions to companies attempting to reach a niche audience ranging from expecting parents to parents with children 0-8. Working for the digital leader of information in the parenting world, I applied my consultative approach to customize targeted media campaigns that were unique for clients of all verticals and sizes. I consistently managed, renewed, and prospected an ever-growing client list that continues to partner with BabyCenter to this day based on strong relationships and performance. Major accomplishments include:Sold over $10 Million in advertising over 4 years, across 80 campaigns in 2016 alone, growing personal annual contribution over 200% over 4 yearsSurpassed annual quota by over 8% each year, growing annually from $1.4 Million to $3 Million+ Grew key accounts from intro level budgets (under $50K each) to top tier clients:Happy Family $800K annuallyGoogle Express $400K annually Mommy’s Bliss $250K annuallyABC Mouse $200K annuallyManaged over 80 campaigns collectively worth over $3 Million in my first two years, earning account management support to continue sales growth

As a Senior Account Executive, It was my responsibility to work with local businesses across multiple verticals and geographic territories to showcase the benefits of digital advertising. Proactively prospected, sold, and managed a book of business that grew to over 500 clients. Key accomplishments include:Surpassed new client sales quotas while retaining over 93% of clients through their original term leading to a top 10% retention rate in a 500+ person sales organizationManaged a pipeline of over 500 businesses in over 8 stages in Salesforce with detailed notes and next steps for every opportunityAssisted with the training and onboarding of over 80 new hires and traineesSold over $250K in local advertising programs within one year