Cody Nelson Email & Phone Number

• Implement Supply Chain Optimization (SCO) projects and programs including the installation and optimization of onsite labor programs, supply room redesign and reconfigurations, and technology solutions.
• Manage project completion that beats the allotted timeframe and budget, ensure the project remains on track, and provide regular status reports to the Project Supervisor or sponsors.
• Travel onsite to multiple client facilities across the country to facilitate SCO project implementations.
• Understand the aspects of projects, collaborate with staff on projects across the division, and coordinate implementation of objectives to fulfill project vision.
• Analyze and troubleshoot issues to problem solve and/or develop solutions.
• Identify opportunities for creating supply chain efficiencies and savings for the customer.

Ripoll, Catalonia, Spain

• Prepared and planned 5 to 7 activities or lessons daily.
• Collaborated with other teachers to craft activities or lessons.
• Built and maintained enriching relationships with over 100 students to encourage their learning and shape their character.
• Strengthened student oral English skills, encouraged their interest in English, and promoted cultural understanding.
• Participated in weekly staff coordination meetings to plan future activities.

Temecula, CA

• Reached out to a minimum of 100 potential clients, leading to an average of 10 conversations and an average of 2-3 meetings scheduled a day.
• Provided clients guidance through the process of buying, selling, or leasing properties.
• Marketed properties digitally and physically.
• Advised clients about market conditions.
• Performed comparative market analysis to estimate properties' value.

• Pushed company mission, products, and key features.
• Formed company marketing content, marketing plan, and other public relations plans.
• Constructed company image, language, and brand.
• Wrote and designed user experience (UX).

• Collaborated with software engineers to develop and test application procedures for system efficiency.
• Provided software troubleshooting to maintain performance levels.
• Interfaced with the project management team to prepare engineering submittals and work plans.
• Planned and developed interfaces using ReactJS that simplified overall management and offered ease of use.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
• Used interpersonal and communication skills in all interactions, enriching team collaboration.

Los Angeles, CA

• Reviewed pre-surgical preparation and planning with patients once surgery is recommended.
• Directed patients through pre-operative appointments.
• Maintained an efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
• Coordinated patient, facility, and physician schedules to obtain a surgery date.
• Managed physician schedules, both personal and professional.
• Acquired insurance authorization for surgical procedures.

West Hollywood

• Led front-of-house team in the delivery of customer satisfaction, resulting in a 4.4/5 rating on Google.
• Trained new team members in basic duties as well as prepared them for unique restaurant minutia.
• Cultivated work ethic, dedication, and positive environment.
• Secured facility, handled cash, and oversaw regular closing of the restaurant.
• Resolved guest issues through clarification and compromise.

Carlsbad, CA

• Provided customer support to over 100 clients.
• Maintained relationships with said clients through regular communication.
• Represented company ideals and practices during client communication through creative and critical thinking.
• Imparted marketing, SaaS, and social media knowledge and wisdom to clients.
• Created client-facing materials including language for standardized welcome packets, standardized emails, email blasts, etc.
• Advanced the direction of product development, creative direction, and customer service.

Carlsbad, CA

• Developed team members in company values through consistent evaluation, analysis, and communication.
• Coached team members how to handle, recover, and learn from troubling experiences during and after said experiences.
• Shaped team into a highly efficient and effective department through regular measurement, goal-setting, and discussion.
• Resolved priority guest issues through clarification, compromise, and negotiation.
• Conducted the admissions and guest services teams to operate the park entrance.

Encinitas, CA

• Increased community and market awareness through social media, public relations, and customer relationship management.
• Conducted customer service through social media and customer relationship management.
• Drove social media presence higher in the San Diego community.
• Drafted brand documents including pitch letters, brochures, etc.
• Managed creative and customer service decisions.
• Formulated company language and brand.

Greater San Diego Area

• Resolved problems and negotiated positive outcomes by communicating effectively with explorers.
• Supervised up to fifty team members at a time, in a high-pressure environment.
• Oversaw park entrance that experiences thousands of explorers every day.
• Responded to explorer concerns and advised the best course of action.
• Provided superior service, leading to outstanding explorer experience.
• Administered appropriate direction and breaks to team members.

Greater San Diego Area

• Increased company awareness by operating the organization’s social media and public relations efforts.
• Produced company, client, and venue publicity through social media and public relations efforts.
• Researched proper media outlets to ensure more efficient media relations efforts.
• Drafted company and artist press releases, newsletters, and pitch letters.
• Contributed marketing/social media initiatives for our clients.
• Distributed instructions and materials to staff.

Temecula, CA

• Patrolled golf course and regulated customer pace of play on the golf course.
• Developed relationships with customers, co-workers, and vendors.
• Prepared events for the club.
• Planned events for the club.

Fullerton, CA

• Effectively communicated with guests resulting in a more caring and personalized guest experience.
• Worked well as a member of the team in a fast-paced atmosphere.

Temecula, CA

• Introduced plans to other team members and proposed ideas to managers and owners.
• Represented the company through customer engagement in person and on the phone.
• Trained new employees in customer service, cashiering, and policies and procedures.