Responsible for 3 separate teams: Living Benefits, Core Life, and High Net Worth Policy Administration.
Directly responsible for the management of 25 total employees including 4 Process Leads.
Indirectly assist in the management of a department with 60 staff, 2 assistant managers, and 7 process leads
Since assuming responsibility for 3 teams I achieved an increase of 3%-5% QA score increase per team.
I achieved a Turn Around Time increase of 10%+ per team overall.
Created and facilitated leadership workshops that tackled pertinent topics that included but were not limited to time management and conflict management/resolution.
Lobbied for and created a departmental target to which staff will be measured that is still used today
A process lead that reports to me has recently been promoted to the team lead role.
Part leader of the social committee
A member of the rewards and recognition committee
Developed a workflow document to acclimate new hires to our case management system used office wide for 250+ employees
Received 3 promotions since 2015.

• Oversaw a team of 5 sales reps
• Responsible for target forecasting
• Responsible for performance and attendance management
• Planned daily and weekly incentives to keep team motivated
• Used as consultant for product and marketing planning on a national scale
• Responsible for training the sales floor agents and team leads on updated products and procedures
• Managed a high volume of inbound calls, with expectation to find opportunity and sell
• Always within top 10 on sales board on a weekly/monthly basis
• Consistently surpassed target reaching at least 125 % weekly
• Reached top level of sales (Closer) within 3 months of employment
• Provided training to active training class on selling on specific lines.
• Responsible for keeping team up to date on sales numbers
• Along with fellow closers, helped create a sales script for difficult inbound line.