Operations Assistant
Columbus, Ohio Area
Modify internal operations to fit the needs of our office by handling and managing all tech-related troubleshooting. Merge different processes together in CRM shortcuts to promote user- friendliness and efficiency. Assist with client reporting. Create, compile, and log documented statistics. Recruiting, screening, and on-boarding job candidates for placement with clients. Consulted new applicants for county benefits who were unfamiliar withthe process, with focus on excellent customer service and integrityhandling their personal identifiable information. Troubleshot with ODJFS applicants who received technical errors. Mediated between the caseworker and client, while maintaining,labelling, and logging a complex database of clientele documents.