-Developed new Cybersecurity offering for clients -Implemented new pricing structure and managed service products for clients.-Brought in additional 25k of Monthly recurring revenue in first 6 months of employment. -Developed and implemented many new policies and procedures including; On call process, Patching, and client onboarding and documentation.-Worked with clients to implement new Backup and disaster recovery solutions-Worked with client to reduce and consolidate server count down from 30 servers to 12, saving cost and reducing complexity. -Implement SLA’s reducing overall ticket response time from average of 12 hours down to 2 hours.

-Member on the leadership team defining vision, strategy and budgets for company-Responsible and accountable for Service P&L-Manage a service team of 8 employees supporting over 2200 endpoints and 50 clients-Increased Service Gross Margin from 38% to 50% by increasing efficiencies and reducing cost.-Define and implement SLA’s for all clients and increase attainment from 40% to 98% -Implement tools and procedures to make critical services highly redundant and automated. -Kaseya Certified Administrator and expert for RMM Automation-Implement Business intelligence reporting, define and monitor team performance against goals/KPIs-Provide quarterly business reviews discussing budgeting and risk assessment for all managed clients acting as VCIO. -Resource and highest Escalation point for Projects and Service Delivery.-Perform and manage projects including Server migrations, Clustered HyperV and Vmware deployments, Exchange online migrations, ADMT Domain migrations -Provide onsite and remote support to clients with sites nationwideImplement the following internal tools • Slack -Team collaboration software Slack • Auvik - Network Management software • itGlue- Client Documentation software • Brightguage – Business intelligence software • Smileback - CSAT measurement tool• ERP / PSA / RMM - Kaseya and Connectwise Manage major Upgrades and increased utilization

• Manage Business applications (ERP), Networking, HP and Dell Servers, Database, SQL Report writing, Exchange 2013, Lync 2013, Budgeting, and all other Information Technology operations for IT in North America• Manage Epicor Iscala Erp system. Create SSRS reports, workflows, and data warehousing. • Consolidate Physical servers to Hyper-V virtual servers from physical HP • Manage Elastix Voip phone system• Sharepoint 2013 management and development

• Manage 2 locations with more than 200 employees • Manage IT operations, Department and Capital Budget, Manage IT associates • Responsible for setting and executing the strategic direction for the Company as well as driving achievement of Company Goals. Ensures effective tactical execution of project and processes• Database Administrator/ERP Administrator for Visual Enterprise Manufacturing ERP/MRP, Infor Global Financials, Create complex drill down reports, queries, and stored procedures using SQL reporting Services • Exchange Admin, WSUS updates, Blackberry Server admin, Antivirus admin.Projects:-Created Disaster recovery plan -Upgraded from tape backup to NAS backup with offsite cloud storage-Upgraded from obsolete phone system to Mitel VOIP phone system-Virtualized 100% of the server room on VMware Vsphere 4 -Setup High Availability with second VMware Vsphere 4 Server -Implement 30+ Virtual Machines on thin clients with VMware View -Re-wire entire facility with new network switches and patch panels-Refreshed 100+ user computers and laptops -Upgrade production databases from SQL 2000 to SQL 2008-Upgrade Visual Manufacturing ERP version 6.5.2 to 7.0 -Upgrade Visual Global Financials ERP to 7.2-Create Data integrity reports, hold weekly meetings to identify and fix data integrity issues-Install and configure Visual Quality ERP-Integrate Mexico location into infrastructure with VMware View on thin clients-Install and configure international remote site on LAN with Cisco 1841 Routers over Point to Point T1 -Implement SharePoint site

Ensures that all Local Area Network (LAN) server systems are maintained and managed in order to provide maximum system benefits, effective system security, and reliability.Sole IT support associate for 150+ users in an office/manufacturing setting for 2 locations; troubleshoot a wide variety of problems including desktop support, network, printing and anything else relating to IT. Administer Active Directory for multiple locations, set up and manage user profiles, exchange mailboxes, and security rights. Manage maintenance and system backups for 7 servers. Verify all IT functions are Sarbanes-Oxley Compliant and perform Quarterly Audits. Ordering and implementing software, phones, computers, hardware, printers, and anything else that falls under IT. Installed and admin for PBX phone system and Call Pilot Voicemail systems in two locations. Database Administrator for Quantum ERP system. -Setup and manage user security, perform quarterly access reviews with managers for Sarbanes-Oxley compliance. -Create, schedule and run custom Crystal reports for use with Quantum. -Fix issues with interactive SQL that can not be fixed within the Quantum program. -Upgraded from Firebird to Oracle platform. -Create and edit custom forms in the Form Designer module in Quantum. -Work with Component Control to schedule upgrades to new versions of software and test in a separate environment before implementation. -Desktop support for all levels of the organization. Have a vast knowledge in all modules.

Worked on site in Mesa, AZ for Timken Aerospace consulted through MCPC. Work in our configuration center to configure new systems, build and configure exchange, NAS and windows servers. Work with Symantec Ghost, Image Ultra Builder, as well as diagnose and repair desktop and laptop computers including system boards, memory and all parts of a pc.Travel to Clients sites for support, end-of-lease projects, server installs, and anything else the client needed for additional support.