Cody P. Email and Phone Number

Troubleshooted layer 1-3 issues for customer data and transport circuits across a variety of network equipment, including Ciena 3900 and 6500s, Juniper MX960, Accedian NIDs, Nokia 7210 and 7750s, Cisco 9ks, MRV Optiswitch 9000 and 606, ADVA XG480 and Calix ONTs.

- Provided technical support for clients and internal employees on client sites.- Migrated our internal knowledge base to a new system for future use with a chatbot while utilizing Jira to track project progress.- Trained a new employee on how to handle client calls and enter information into our Oracle Netsuite ticketing system.- Updated iOS security certificates on client servers.

- Created numerous documentation and configuration files as a part of a department project to convert equipment and customer connections from VLAN based to MPLS based using proprietary Nokia tools.- Researched and submitted internal ZenDesk tickets to resolve network issues as discovered as a part of the conversion process.

- Audited existing production systems and updated internal records in preparation for a company-wideautomation initiative.- Tracked data usage on legacy hardware in preparation for future migration.

Kinetics AV is a commercial audio, video, and lighting design and installation company. We install systems for anything from churches to meeting rooms to stadiums such as Heinz Field.- Installed user-friendly audio-video systems for clients.- Designed and implemented small networks for Q-SYS control systems as needed.- Configured existing client networks to support new equipment. - Operated a sound system used exclusively for the University of Pittsburgh Marching Band for Pitt Football home games at Heinz Field.

Screened US Department of Energy employees and site contractors for COVID-19 symptoms at the National Energy Technology Laboratory, Pittsburgh site.

BAW Plastics is a family-owned, global company that specializes in prototyping and producing custom retail displays and other advanced components using quality plastic, wood, and metal. - Exceeded production quota which accelerated the company achieving all business goals. - Maintained work areas and equipment for safety and compliance checks. - Conducted quality control and assisted with packaging and shipment of product to minimize delays.