Cody Rasmussen Email & Phone Number

Bellingham, Washington, United States

• Design and implement SQL scripts to improve application functionality, specifically around data flow and synchronization between systems.
• Efficiently manage and resolve Warehouse Management System (WMS)-related issues that arise in day-to-day operations, bringing about a timely resolution.
• Develop and implement functionality enhancements to customer environments that align with their specific business needs.
• Facilitate regular admin calls with customers to discuss their requirements, provide updates on open cases, and ensure continuous communication.
• Provide prompt and personable product support for our voice-directed product line, ensuring optimal performance and user satisfaction.
• Collaborate with our internal technical teams and partners to analyze, diagnose, and resolve software defects for a global customer base.

Eugene, Oregon, United States

• Condensed matter physics researcher, performing computer-aided modeling and analysis, especially as relates to the design of artificial materials.
• Model and test multiple 3D components using a finite element method in COMSOL Multiphysics.
• Perform a range of stationary and time-dependent studies to uncover the limitations of the physical configuration, as well as precisely describe the stresses and the resulting deformation that can be expected.
• Developed Python scripts to ingest and clean large sets of raw data, and organize the data into Pandas dataframes.
• Use Seaborn and other visualization libraries to present the findings and analyze the dependencies between variables.
• Partner with fellow lab members to test the simulation results against the expected mathematical result in cases where an analytical solution can be found.

New York, New York, United States

• Delivered first-line support for a customer base of ~45 enterprises for whom we would build and maintain e-commerce sites.
• Received customer incidents via our online ticketing system or occasionally via phone.
• Responsible for quickly triaging a wide range of issues, including core code bugs, front-end site anomalies, integration failures and order failures, as well as fielding general questions.
• Liaised with our Functional Development, Frameworks, Front-end Development and Platform Operations teams to bring about a resolution to the problem, providing application/web log snippets and other relevant specifics.
• Managed customer communications throughout all stages of the incident management timeline, as well as for any scheduled or unscheduled outages.

Hillsboro, Oregon, United States

• Provided real time, 24x7 application and hardware support for ~12,000 employees stationed worldwide.
• Actively managed an internal knowledge base by creating procedural documentation and updating existing documents.
• Regularly participated in strategic discussions with management with a focus on improving the team’s efficiency and expertise.
• Recognized among peers as an expert in Apple hardware and Mac and iOS software.
• Collaborated with other departments in implementing and communicating changes in technology and processes.
• Coordinated multiple pilot programs, including increasing the scope of corporate MDM to allow Android phones, and transitioning the entire company’s email and calendar from MS Exchange to Google Apps.

Boulder, Colorado, United States

• Provided technical support and creative training to consumers and business users.
• Quickly diagnose and solve a range of hardware and software issues related to computers and mobile devices.
• Delivered training sessions on a wide range of business and creative software on a one-on-one basis.
• Helped develop and implement a redesigned method for cross-system data migrations that increased efficiency and raised overall levels of quality.
• Skilled at aligning with customers of all backgrounds and levels of understanding, and providing smooth and helpful customer support.