– Business Analyst and Project Manager on ServiceNow related projects, also serving as interim Product Owner and Application Administrator– Work with and answer directly to CIO to develop best IT practices through data tracking systems and new IT workflows– Gather and document requirements on projects for all departments of the corporate office, 10-15+ at a time– Facilitate and maintain IT Change process through custom dashboard and leading weekly IT CAB meeting– Onboard and setup new ticketing instances in ServiceNow for various business departments– Train various departments on newly developed software by IT through Live Training Events, User Guides and videos– Thoroughly test major systems through upgrades to ensure any bugs/issues are resolved before go-live – Established Agile process with our IT Development teams within ServiceNow to help monitor ongoing efforts and ensure a constant backlog is kept

– Coordinated between Network Engineers and government officials to bring attention to major changes in network activity while ensuring proper guidelines were being followed– Presented in weekly meetings with upper management the problem items of the week and provided updates to lingering problems in the network with next steps going forward– Troubleshot DoD customers’ network related issues on a global scale through network management tools and CLI– Configured, analyzed, and monitored various networking devices from manufacturers such as Cisco, Juniper, Palo Alto, HP – Responsible for overall network engineering support for customer programs including planning, designing, and evaluating various components of the DISA Enterprise Network– Monitored a diverse set of networking management tools and interfaces to analyze for alerts– Spearheaded a large portion of a company-wide project; praised by leadership for finishing well before time-sensitive requirements– Acted as Approval Officer for VIP customer requirements and costed out new circuits for sites needing approval

– Co-Supervised undermanned office, which exceeded all time-sensitive expectations of a fully manned office– Fulfilled time-sensitive business requirements with full documentation and presentation to upper management– Top 10% of all Russian Students completing job proficiency exam– Identified by Leadership to teach new students enrolled in Russian job proficiency exam– Volunteered over 100 hours to help raise funds for squadron event council