- Increased internal audit score from 86% to 89%, exceeding company standard by 6 points - Improved most recent STAR ARI by 6 points, and RGI by 5.1 points - Ended 2015 with MPI: 132.4, ARI: 85.7, RGI: 113.4 - Increased annual revenue from $1.2 million to $1.5 million - Brought property from underperforming to meeting standards on Medallia reviews o Cleanliness of 8.2 and Staff Friendliness of 9.0 - United a team of 21 employees using our company’s mission statement and vision - Drove the locations’ occupancy through 15 sales calls a week - Recruited, hired and trained Front Desk, Housekeeping and Maintenance staff - Oversaw the daily operation of a 121 room hotel - Preserved a positive guest experience through strict enforcement of safety and security policies

- Manage and obtain corporate accounts for hotel operation- Oversee sales efforts of two hotels with 159 rooms- Manage group and inbound sales

- Oversee the safety of groups of more than 6 on a 2 hour walking tour- Lead Haunted History tours through Downtown Orlando- Research information and reports of paranormal activity - Develop script and Power Point presentation for accurate exhibition of subject matter

- Lead and assist high quality children's fitness classes- Properly assist/spot children in basic gymnastics and aerobics- Adhere to all safety procedures while maintaining a high quality and entertaining class

- Checked guests in and out of hotel- Conduct hotel Night Audit- Verify and adjust daily postings to ensure hotel sales are in balance- Answered guest questions and booked reservations for hotel via phone

- Aided with the implementation of new back office roles for higher levels of Guest satisfaction and efficiency- Developed and implemented tracking system for Cast Member development and guidance- Organized, planned, prepared, and hosted monthly town hall meetings for all Cast- Mentored and lead over 25 College Program Cast- Oversaw the back office team of 7 on a daily basis to ensure that every Guest had a ready room at check in

- Partnered with all levels of management for the implementation of a new Lodging system for all of Walt Disney World Resort- Acted as a liaison between the scheduling office and operation for weekly schedules for 78 Cast Members- Achieved weekly labor budget goals and justified differences through an internal management tool- Replaced 120 key tracking system with newer version for higher levels of accountability and maintenance- Organized, planned, prepared, and hosted monthly town hall meetings for all Cast- Coordinated and directed group operations- Created, monitored and updated all Front Office Cast Homepages- Developed and maintained the Guest Satisfaction and Guest Inconvenience Fund Budget trackers- Organized and implemented a welcome and departure voicemail for all Guests in resort- Assisted 12 Cast that were eligible for leadership with improving their resumes for internal promotions- Worked with Disney Photo Imaging and Holiday Enhancements for a successful 2009 Holiday season- Planned and prepared front office for the annual Hurricane season- Lead the Wilderness Region Relay for Life team for 2 years and earned high honors for both

- Check Guests in and out of Hotel- Answer Guests questions in a friendly and efficient manner- Track, deliver and prepare Guests' packages- Master DOS based Disney's Property Management System (DPMS)- Manage and maintain a cash budget of $2000 daily

- Supervised and trained a base of 25 employees, including incoming General Managers- Created schedules for maintenance, front desk, housekeeping, and dining locations- Conducted inventory control for front desk, housekeeping, and dining locations- Maintained files and relationships with vendors- Reported and filed all accounts receivable and payable- Enforced OSHA and Saraland Safety Standards- Calculated, prepared, reported, and filed payroll for all departments- Monitored and sustained a consistent labor budget- Established and retained guest service scores at an “Outstanding” level- Implemented and enforced all Hampton Brand Standards- Awarded recognition for employee performance

- Managed hotel operations by checking guests in and out, delivering items upon guest request, solving simple maintenance issues- Provided high levels of guest service via phone reservations and answering guest questions- Assisted with delivery of select food and beverage experiences