Cody R. Email and Phone Number

• Led tailored projects for esteemed clients, including over one hundred Fortune 500 companies, healthcare institutions, federal agencies, and educational entities, in collaboration with industry giants like Dell Inc.• Oversaw handling of over 600,000 pieces annually, ensuring outgoing products met exacting customer specifications.• Managed a team of over forty personnel across multiple departments, demonstrating adept leadership skills.• Implemented training programs to equip team members with necessary skills and knowledge.• Fostered a culture of excellence and accountability through ongoing guidance and support.• Leveraged communication, analytical skills, and time management to orchestrate complex logistical operations with precision, drawing on three years of experience as a Freight Forwarder.• Played a pivotal role in refining the company's code of conduct with Human Resources, adapting policies to accommodate organizational growth and evolving industry standards.• Established a Quality Control Department, reducing error rates to less than 1% annually.• Led quality assurance and testing efforts to ensure IT products' reliability, scalability, and security, adhering to industry best practices and regulatory requirements.• Managed the ordering of parts for approximately 30,000 units annually, overseeing warranty management, coordinating ETAs, and ensuring seamless repair processes, all while maintaining meticulous documentation to uphold warranty compliance and quality standards.• Directed daily operations for parts procurement, ensuring a consistent flow of essential components for prompt repairs and minimal downtime, and implemented processes for returning damaged parts to Dell for refurbishment.• Demonstrated expertise in computer diagnosis and hardware replacement for diverse laptop models, conducting thorough functionality tests post-repair to ensure functionality.• Configured Chromebooks by enrolling them into designated administration accounts

• Remotely orchestrated approximately twenty-five clients with seamless back-office software installations for fast-food chains like Wendy's, Arby's, and Burger King, minimizing operational disruptions.• Mastered various POS systems, including Radiant RPOS, Aloha, and SICOM, for configuration, troubleshooting, and data extraction to enhance performance.• Collaborated with the team to coordinate installation schedules, allocate resources, and resolve technical issues, maintaining detailed documentation for knowledge sharing.• Used advanced Excel skills to create spreadsheets for tracking software installations, troubleshooting, and client communications, aiding efficient project management.• Built strong client relationships with proactive communication and attentive service, acting as the main contact for inquiries and ensuring installation satisfaction.

• Assumed General Manager duties, making staffing, inventory, and customer service decisions to maintain continuity for 25,000 customers monthly, while managing budgets and implementing cost-saving measures that reduced expenses by 10% without compromising quality.• Cultivated customer relationships for satisfaction and repeat business, using feedback to improve service, and developed strategies to enhance efficiency and achieve goals.• Acted as a liaison between management, staff, and customers, facilitating collaboration to streamline operations, resolved POS issues promptly, and trained staff to improve system use and troubleshooting.• Managed inventory with timely ordering and control measures to prevent stockouts and reduce costs.

• Advanced through internal promotions from Clerk to Overnight Clerk, culminating in role as Overnight Assistant Manager.• Provided leadership to a team three or more clerks, fostering productivity and positive performance through guidance and support.• Supervised overnight operations, managing cash handling, stocking, and customer service to ensure seamless workflow and high customer satisfaction.• Maintained store cleanliness and organization, adhering to company standards and regulatory requirements while adapting to changing priorities.• Demonstrated excellent communication skills in handling customer inquiries, complaints, and interactions with colleagues and vendors.• Managed cash transactions securely and accurately, including end-of-day reconciliations and financial reporting.• Utilized point-of-sale systems proficiently for efficient transaction processing and inventory tracking, with a demonstrated ability to learn and adapt to new software and procedures.