- Ensure compliance with Conduent and client security policies within assigned sites and technology domains. - Perform assessments, develop recommendations to close compliance gaps, investigate security / compliance incidents, and maintain a security scorecard that measures risk in their assigned area of responsibility. - Ensure business propositions and initiatives are reviewed for security policy compliance and engage Conduent cross-functional partners as needed to reduce security risks.- Develop tools, visualizations, and portals to bridge gaps between Conduent Information Security and Customer Experience Operations teams using Sharepoint, Power Automate, PowerBI, and Power Apps.- Review calls using call monitoring / recording application to determine if risks identified by operations management were genuine security risks and reported to the client as necessary.- Participate in Corporate Security investigations as liaison to the client, ensuring that all expectations of the client are upheld and investigated appropriately.- Prepare incident reports and timelines for presentation to the client detailing any security, risk, or compliance violations that occur on the project.- Create and train annual and ad-hoc training activities with reference to risk and compliance for use by operations and new hire training teams.- Review requests from operations for equipment moves, role / skill changes, access changes, and proxy exceptions prior to implementation.- Develop, monitor, and improve process for monthly workspace "clean-desk" and equipment maintenance evaluations.

- Managed team of 20 advertising account support specialists across three departments in sixlocations.- Led review of business systems entitlements for shared services organization of 100+ users from newhire to termination, including quarterly entitlement review of business system access for shared services and field finance personnel.- Developed and trained annual PCI DSS compliance and completed ad-hoc employee workspace assessments to ensure continued compliance.- Developed and trained Sarbanes-Oxley (SOX) related material including reporting processes and sign-off requirements.- Identified PCI and SOX compliance concerns with regular reviews of policies, procedures, andactivities.- Evaluated compliance monitoring effectiveness in partnership with IT and Internal Audit teams bytesting systems and identifying weak points.- Oversaw multiple internal controls from implementation to review, ensuring shared services operations remained fully compliant.- Managed 75 person physical office space including maintenance , custodial contracts, supply /equipment management, and security.- Co-managed 25 person AR / Collections Team. - Assessed integration opportunities and challenges for new company acquisitions, both remotelyand on-site, recommending the most cost-effective options to keep the same level of service.- Reviewed monthly expenses for financial shared services related to statements, temp services, postage, and office supplies, approving via Concur and maintaining accruals.- Implemented and tracked quantitative metrics for customer care, finance support, and cash shared services teams to ensure staffing ratio was commensurate to workloads.- Implementation and design of portals, sites, and visual metrics for financial shared services.- Led transition of shared-services team from brick and mortar environment to virtual / work at home environment, including equipment allocation and tracking, policy revisions, and virtualization of training.

- Assessed integration opportunities and challenges for new company acquisitions, both remotelyand on-site, recommending the most cost-effective options to keep the same level of service.- Worked with corporate IT to provide remote and on-site training of shared services functions andsystems for new acquisitions, typically spending an average of two weeks on site at each acquisitionlaunch.- Tested, implemented, and trained field and shared services users on financial system implementations, migrations, and upgrades.- Managed requests for financial data from internal and external audit partners to achieve successwith monthly, quarterly, or annual audit reviews.- Administered controlled access to proprietary system for adjustment, new account, transfer, andrefund requests, including adding and removing users, system upgrades, and workflow approvalchanges as necessary.- Reviewed all monthly expenses for financial shared services related to statement processing, temporary services, mail services, and office supplies, approving invoices via Concur and maintaining accrual dollars.- Completed requests for data from financial systems for division vice presidents, shared servicesdirectors, and department managers across multiple business systems and instances.- Acted as first-line IT support for shared services employees - password resets, equipment swaps,printer installation, etc. Served as liaison between shared services and corporate IT resources forimplementation, troubleshooting, and escalation.- Completed appropriate access requests for shared services and field personnel at onboarding.- Implemented and tracked quantitative metrics for customer care, finance support, and cashoperations shared services teams to ensure staffing ratio was commensurate to workloads.- Managed finance support and cash operations team as necessary during management absence,vacancy, or temporary reassignment.