Cody Silver Email & Phone Number

San Francisco Bay Area

• Quickly and accurately manage a high volume of customer inquiries via e-mail and social media, up to 500 tickets per day.
• Escalate customer feedback and issues to the appropriate internal departments including engineering and creative teams.
• Identify trends and common customer pain-points to devise scalable solutions.
• Worked on various side projects with other departments in the company, including design and business analysis projects to streamline the new-user registration process.

• Performed quality assurance testing for various game titles by noting graphic glitches, actions that cause the game to crash, and errors in game-play mechanics.
• Noted and tracked all game issues in Mantis, including comprehensive notes, screenshots, and steps to replicate the error.
• Collaborated with developers to test updated game versions.
• Made numerous game-play suggestions that were implemented into released titles.

• Provided top-tier customer service by fielding questions, complaints, and merchandise returns and/or exchanges.
• Managed register duties while multi-tasking; answering customer calls and questions.

• Tested design verification, researched purpose and regulatory submissions (510K) FDA for various models of the disposable Respiratory Nebulizer.
• Followed strict testing protocols while observing safe laboratory practice.
• Accurately input data based on results from quality testing and archived written data from older tests.

• Face Painting Lead at Disneyland Resort who oversaw other artists and focused on customer service while matching top sales.
• Utilized creative talents to paint various designs on clients.
• Interacted with thousands of guests from all over the world.

Education record

High School

Education record