Cody Silver Email & Phone Number

San Francisco Bay Area

• Quickly and accurately manage a high volume of customer inquiries via e-mail and social media, up to 500 tickets per day.• Escalate customer feedback and issues to the appropriate internal departments including engineering and creative teams.• Identify trends and common customer pain-points to devise scalable solutions.• Worked on various side projects with other departments in the company, including design and business analysis projects to streamline the new-user registration process.

• Performed quality assurance testing for various game titles by noting graphic glitches, actions that cause the game to crash, and errors in game-play mechanics.• Noted and tracked all game issues in Mantis, including comprehensive notes, screenshots, and steps to replicate the error.• Collaborated with developers to test updated game versions.• Made numerous game-play suggestions that were implemented into released titles.

• Provided top-tier customer service by fielding questions, complaints, and merchandise returns and/or exchanges.• Managed register duties while multi-tasking; answering customer calls and questions.

• Tested design verification, researched purpose and regulatory submissions (510K) FDA for various models of the disposable Respiratory Nebulizer.• Followed strict testing protocols while observing safe laboratory practice.• Accurately input data based on results from quality testing and archived written data from older tests.

• Face Painting Lead at Disneyland Resort who oversaw other artists and focused on customer service while matching top sales.• Utilized creative talents to paint various designs on clients.• Interacted with thousands of guests from all over the world.

Education record

High School

Education record