Cody Stoeckel Email & Phone Number

Kansas City, Missouri Area

Responsibilities: -Provide Tier 3 support supporting several clients' remote hosted infrastructure and maintaining service over our clients' hosted electronic health records system, which includes a multitude of different types of servers, operating systems, and technologies.-Participate in a 24x7 on-call rotation for system wide critical issues.-Recommend and implement solutions to clients and other internal teams.-Perform ongoing tuning, hardware/OS upgrades, and resource optimization-Manage changes and project activities, and communicate with impacted stakeholders.-Deploy, setup, and maintain complex testing environments-Implement monitoring for applications and servers and respond to alarms in a timely manner

Kansas City, Missouri Area

San Francisco Bay Area

Responsibilities: -Assisting fellow employees with problems related to IT and managing access across all platforms. -Responsible for maintaining inventory, provisioning computers and users, and ensuring to adhere to company set SLA’s.Accomplishments:-Maintained the highest amount of tickets closed and the highest satisfaction rating since hire.-Set the record for amount of tickets closed in one month and continued to break it.-Streamlined the provisioning and termination processes.-Given an award for performance excellence above the entire G&A department

San Francisco Bay Area

Responsibilities: -Implemented and administrated the NextGen Healthcare Information System. Managed routine reports and created ad-hoc reports upon request. Created workflow reference documentation for clinical and administration departments.- Identified technical problems and provided solutions, managed vendor relationships, administered users via Active Directory, and advised administration on technology upgrades.Accomplishments:-Revamped the helpdesk system by implementing service level agreements and creating a library of solutions of recurring issues.-Created a technical library for the IT department by creating new documentation and organizing existing documentation into a user-friendly environment.

Responsibilities:Responsible for operations of retail market chains. Managed and guided store managers and sometimes their employees. Managed all stores for healthy profit margins, inclusive but not limited to end to end purchasing, receiving and distribution, procedures including product inventory and new line items, recruitment, on-boarding processes, training and talent retention.Built expansion strategy including location decisions with the chain owner. Maintained computer and POS systems and designed the employee interfaces. Accomplishments:After promotion to area manager, doubled revenue in 12 months and grew profit margin ~17% and maintained a consistent margin of 50%Developed all employee proceduresDrove expansion of additional locations (2)Designed and implemented remote digital menu system

Bachelor’S Degree, Business Information Systems, 3.85

Graduated Summa Cum Laude

Associate’S Degree, Computer Systems Networking And Telecommunications