Cody Stokes Email & Phone Number

Raleigh, NC, US

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

United States

Works closely with external and internal stakeholders across all business units to improve the experience of all parties. Collect requirements from internal and external stakeholders.Create stories for new features and modules.Work with Product Director on new product and feature opportunities.Communicate project status updates to stakeholders both.

Raleigh-Durham, North Carolina Area

Provided white glove support to largest tier 1 clients. Onboarded new clients into the app.Hosted on-demand and prescheduled client facing training webinars. Built and maintained client facing documentation and internal cross-functional knowledgebases.Deployed and maintained multiple onboarding tools, client support and project management applications..

Raleigh-Durham, North Carolina Area

Provided white glove support to high touch clients. Onboarded new clients into the app.Hosted on-demand and prescheduled client facing training webinars. Built and maintained client facing documentation and internal cross-functional knowledgebases.Deployed and maintained multiple onboarding tools, client support and project management applications..

Raleigh-Durham, North Carolina Area

• Assisted businesses of all sizes and types drive down cost and improve efficiency by leveraging Cloud based solutions. Worked with a wide range of product types including email, storage, hosting (web and server) and.
• Daily tasks center around the research, configuring, deployment, and support of a wide range of hosted/Cloud based products such as, but not limited, to Google apps, Microsoft Office 365, McAfee, and Rackspace
• Act as an escalation point for advanced issues or troublesome customers
• Migrate customer data utilizing applications such as Google Apps Migration for Microsoft Exchange and Outlook
• Setup new cloud email solutions via Google Apps and Microsoft Office 365 panels
• Utilize Powershell scripting to configure Office 365 tenants per customer requirements

Raleigh, North Carolina

• Helped businesses of all sizes and types drive down cost and improve efficiency by leveraging Cloud based solutions. Primary goal was to make it easier for a customer to run a business by harnessing the power of the.
• Daily tasks center around the research, configuring, deployment, and support of a wide range of hosted/Cloud based products such as, but not limited, to Google apps, Microsoft Office 365, McAfee, and Rackspace
• Act as an escalation point for advanced issues or troublesome customers
• Migrate customer data utilizing applications such as Google Apps Migration for Microsoft Exchange and Outlook
• Setup new cloud email solutions via Google Apps and Microsoft Office 365 panels
• Utilize Powershell scripting to configure Office 365 tenants per customer requirements

Morrisville, NC

Duties center around delivering customer focused support to remote clients who utilize Cisco’s Unified Communications Manager and Unity. Primary responsibilities include configuring, setting up and tearing down of Cisco phones and Unity accounts, determining course of best resolution per case, client education and training, and team workload management..

Cary, NC

Primary role consisted of end user support in a fast paced, customer-facing environment. Areas of support included Active Directory, networking, workstation, and game consoles. Was also involved in triaging with other departments and team leads to develop new processes and ensure existing processes were followed. Building good rapport with staff was a must.

Durham, NC

Responsible for installing, configuring, diagnosing, repairing and maintaining desktop and laptop computer hardware, as well as installing and supporting computer software and peripheral components within a standardized environment. Adhere to HIPAA, FDA and other industry standard regulations. Provide top level executive staff, VP's and chancellors with.

Raleigh-Durham, North Carolina Area

Duties were to oversee the daily performance of computer, server and network systems, installing, configuring, testing, maintaining, monitoring, and troubleshooting end user workstations, network hardware, virtual machines and software. Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, appropriate.

Raleigh, NC

Responsibilities as the IT Support Technician included working with over 600 employees nation wide in troubleshooting and resolving of hardware, software and network issues with Macs, PCs and mobile devices. At that time 80% of the computers in the field consisted of various Mac computers running a mix of Windows 7, OS X 10.6 and OS X 10.7. Most computers.

Hilton Head Island, SC

Was responsible for working with over 700 businesses and individuals by providing consultation, desktop, server and network support services. Was tasked with coordinating and repairing in-warranty and out-of-warranty Mac hardware and software. Worked face-to-face with customers during the process of gathering information, determining the scope of the.

Beaufort, SC

My responsibilities included traveling to customer businesses or homes in order to troubleshoot more complex issues first hand. I would work face-to-face with customers in during the process of gathering information, determining the scope of the problem, formulating a plan of action and finally executing the plan. Once the issue was resolved I would.

Bachelor Of Science In Information Systems, Network Security

Bachelor Of Science, Internetworking Technology

Associates, Engineering Technology/Electronics Technology