Cody Taylor, Mba Email & Phone Number

Palmyra, VA, US

• Developed annual budgets and revenue forecasts
• Implemented a comprehensive budget resulting in a 17% reduction in expensesand 23% increase in revenue
• Reduced aging accounts from 40 days to 19 days
• Developed a new risk management strategy mitigating risks and ensuringcompany financial stability and security
• Implemented new financial reporting system for partners resulting in moreaccurate and timely reports and improved decision making for partners
• Conducted business valuation for partner buyout

Richmond, Virginia, United States

• Handled all financial and accounting duties for Virginia including everything transportation related.
• Revamped call center processes, slashing costs by 31% and boosting efficiency.
• Analyzed operational workflows, enhancing call center occupancy by 17.6%.
• Pioneered a new communication system for 600+ staff, enhancing teamwork.
• Introduced analytics, reducing handle-time by 11.1%, improving service quality.
• Overhauled recruitment and training, raising quality scores by 10.87%.

• Acts as Senior and Workforce Manager for the Tennessee Application Processing Call Center in partnership with the TennCare Medicaid division
• Driving improvement of 38% production hours, 80% efficiency, 22% decrease in AHT, 15% decrease in absenteeism, improved quality scores by 10.7%, and 7% attrition rate
• Produce new and innovative ways to analyze KPI (VOC included) to drive $19.1M annual revenue and quantitatively measure performance resulting in an 81% improved contribution margin
• Successfully led Net Promoter Score strategy for client and employee seeing 44% improvement
• Create monthly, quarterly, and yearly departmental budget and forecast for with benchmarks with 95% accuracy to actuals
• Successfully led launch of new IVR system (Five9) for 261 employees and developed plan to full work from home of 250+ employees

Charlottesville, VA

• Led all Collections, Accounts Receivable, and Billing operations, and was responsible for presenting financial reports for senior leadership.
• Optimized billing operations, enhancing financial efficiency for a $4b revenue stream.
• Spearheaded the integration of an IVR system, improving client service quality.
• Fostered cross-departmental partnerships to launch a company-wide ticketing system.
• Revolutionized internal communications, centralizing channels for 600+ executives.
• Managed compensation processes, ensuring accurate and timely commission payments.

Richmond, Virginia

• Drove $20M in sales, boosting team engagement by 67% through strategic leadership.
• Pioneered training materials, elevating sales operations efficiency across the division.
• Crafted precise sales and budget plans, enhancing account management.
• Elevated employee satisfaction by 67%, fostering a culture of development and success.
• Formulated compensation strategies, optimizing account executive performance.
• Streamlined sales process, directly leading to a 20M revenue increase.

White Marsh, Maryland

Leading and inspiring a team that collected over 1 million dollars monthlyEmployee engagementCollections team hit monthly goal 95% of time Management of Service Level to ensure customers are cared for in an efficient and timely mannerExtensive use of Microsoft Office products (Word, Excel, Powerpoint, Outlook)Key involvement in the overall establishment of.

Master Of Business Administration (Mba), Business Administration And Management, Finance, 3.7

Bachelor'S Degree, Business Administration And Management, General, 3.7 Cum Laude

Activities and Societies: Alabama Management Societycum laude