• Actively and consistently support all efforts to simplify and enhance customer experience• Evaluate planning, design, and engineering of lab enhancements.• Integrate communication industry architectures, topologies, hardware, and software into• complete network configurations.• Assist in the development and documentation of technical standards.• Implement approved methods of procedure.• Undertake data network fault investigations in local and wide area environments using information from multiple sources• Secure network systems by establishing and enforcing policies, and defining and monitoring access• Support and administered firewall environments in line with IT cyber security policies• Managing virtual environments including: Azure, AWS, Vmware and Hyper-V• Build and manage Linux servers both physical and virtual environments• Manage SAN, DAS and network storage arrays • Manage and maintain infrastructure encrypted backups including Veeam and Barracuda • Provide remote and on-site support to engineers and end users• Assist Cyber Security with implementing ITAR • Designing and configuring networks, firewalls and VLAN’s to create and secure ITAR environments

• Owned and operated a store front location for networking, computer support, maintenance, custom builds and all related computer repairs• Trained, managed and supervised 5+ IT technicians• Clients include: Insurance agencies, dental offices, auto shops, bowling alleys, etc.• Monitored and supported small businesses with all networking needs including switches, firewalls and network security• Reconfigured and remap existing networks for improvements and higher efficiency• Traveled on-site for computer repair, software issues, faulty equipment and hardware• Laptop assembly, motherboard and screen replacements and soldering DC power jacks• Cabling with Cat 6 and Cat 5-e, crimping RJ45 connectors and installing wall plates in offices• Remotely maintain and repair servers, desktops and Notebooks for local businesses• Deployed VPN’s and RDP’s for businesses including VOIP configuration and firewall systems• Deployed servers, desktops and laptops at schools and businesses• VOIP phone installations with Outlook add-ins for contacts and voicemail integrations• Disinfected and cleaned networks infected with Malware, Spyware, and viruses• Installed Cisco small business routers and switches, port forwarding and VPN configuration• Installed, configured, deployed and maintained Windows 2000 – 2019 Servers• Installed, configured, deployed SQL and Exchange servers• Designed and deployed full Wi-Fi Integrations such as routers and access points • Installed, diagnosed, repaired and configured Raid 0, 1 and 5 arrays• Disaster Recovery from failing drives with RAID Array’s including SQL Database Repairs• Installed CCTV security cameras, cabling and security software on Windows and Linux PC’s

• Established networking environments by designing system configuration, directing system installation, defining, documenting and enforcing system standards• Designed and implement new solutions and improve resilience of the current environment• Maximized network performance by monitoring, troubleshooting network problems and outages.• Designed, configured, and implemented network optimization including aggregation linking• Trained new Network Engineers and Infrastructure Administrators on team• Directed, managed and trained teams of 5 system administrators• Undertook data network fault investigations in local and wide area environments using information from multiple sources• Secured network systems by establishing and enforcing policies, and defining and monitoring access• Supported and administered firewall environments in line with IT cyber security policies• Reported network operational status by gathering and prioritizing information and managing projects• Upgraded servers and network equipment to the latest stable software and firmware releases• Configured routing and switching equipment, hosted IP voice services and firewalls• Provided remote support to on-site engineers and end users/customers during installation• Provided remote troubleshooting and fault finding when issues occurred• Undertook capacity management and auditing hosted devices within infrastructures and data center’s• Worked in liaison with project management teams, third-line engineers and service desk engineers on a regular basis

• Hosted presentations to large groups of students, staff, faculty including technology training• Performed equipment maintenance in a timely and efficient manner, to maximize availability to faculty and students• Trained 8+ help desk technicians on IT operations and procedures, not limited to customer service• Trained help desk technicians at other IT departments at other school locations • Maintained and updated inventory records on all equipment and assets• Responded to all student, faculty and staff requests and needs• Served in liaison with service contractors and third-party vendors• Evaluated equipment performance and recommend changes with hardware and software upgrades• Built images for operating systems such as OS X and Windows from ground up Customized, configured and deployed new servers, laptops, desktops and terminals• Implemented and deployed Citrix terminals to more than 25 stations• Solely managed and directed all IT for Art Institute and Argosy University’s• Oversaw all procurement on IT related equipment orders• Served as a first point of contact for all major technical issues, including power outages, system failures, network outages and disaster recovery• Oversaw infrastructure and redesigned access layer switches and wiring of both campuses• Maintained and optimized all LAN/WAN/VPN Networks• Managed clients network LAN/WAN hardware including routers, switches, load balancers and WiFi

• Monitored LAN and WAN networks for all Challenger school networks • Monitored servers and desktops for all Challenger school locations MAC and Windows machines • Traveled on-site for PC, Server repairs and software issues • Maintained and repaired servers, desktops and Notebooks for all Challenger Schools • Disinfected and cleaned networks infected with Malware, Spyware, and Viruses • Deployed anti-malware and antivirus software solutions • Deployed servers, desktops and laptops at all Challenger school locations • Configured Cisco small business routers and switches