Cody Williams Email & Phone Number

Primary responsibility is checking in and ticketing passengers; escorting passengers to aircraft;resolving customer complaints; proficient use of United Airlines computer system (SHARES), Aero, andUnimatic; general customer assistance to passengers; marshaling aircraft in at the gate; loading,unloading, and sorting freight and baggage; servicing aircraft lavoratories and potable water; pushbackplane from the gate; deicing; other duties as assigned. Proficient in UC360 cargo and BOLT baggage tracer.Serve as acting supervisor during station manager assignment to out stations as well as checking in and ticketing passengers; escorting passengers to aircraft; resolving customer complaints; proficient use of computer (DLTerm); general customer assistance to passengers; marshaling aircraft in at the gate; loading,unloading, and sorting freight and baggage; servicing aircraft lavatories and potable water; pushbackplane from the gate; deicing; other duties as assigned. Cargo qualified in Delta WebVision and baggageservice qualified in Delta FasTrack

Great Falls, Montana

Customer Service Agent/Station Trainer. In addition to performing all tasks associated with loading, unloading, turning aircraft, ticketing and boarding passengers within allotted timeframe, I also train new employees on all Delta Connection policies and procedures. Additionally perform internal station audits to measure compliance with established policies and procedures.

Helena, Montana

Primary duty was to perform as a lead ramp agent in loading, unloading and turning aircraft safely, efficiently and effectively to maintain on-time performance schedules regardless of weather. Specialized skills included:¥ Loading baggage onto aircraft so no in-fight movement occurs, which could lead to injury when unloading at arrival destination;¥ Expeditiously board a full aircraft, allowing the flight to go on-time or get back on schedule if late arrival¥ Recognized both for the friendly customer service provided as well as the friendly service provided to my colleagues in the organization;¥ Led the ramp staff in Helena to achieve good feedback from flight crews and in on-time departures.

Helena, Montana

Primary duty was loading and unloading aircraft, and cleaning aircraft when flight remained overnight.¥ Led the station in friendly customer service which brought customers back to Horizon Air when they fly¥ Organized night shift cleaning crew and worked to thoroughly clean the interior of aircraft

Bachelor’S Degree, Business Administration And Management, General, 3.71 A

Cum Laude. Learned and applied within assignments using real world scenarios, Project Risk Management, Quality Management, Cost.

High School Diploma