At TechTrain we teach children to be tech creators rather than tech consumers.We inspire curiosity, creativity, critical thinking and deliver 21st century learning for 21st century challenges, providing our students with a unique approach to online creative technology and STEAM learning.

Developed and directed a British and Thai government accredited maritime training school, achieving two consecutive years of average 70% YOY growth prior to the pandemic in 2020. Promoted to Managing Director at the onset of the pandemic with a remit to guide the business through the loss of its international market.• Developed and implemented strategies leading to over 140% increase in company turnover across tenure before onset of the pandemic.• Assumed responsibility of daily company operations during the pandemic to streamline expenses and introduce new products and marketing initiatives to counter effects of lost markets and revenue.• Oversee compliance requirements across training and operational activities to meet accrediting body guidelines and audits.• Introduced revised company chart of accounts, P&Ls and budgeting with KPIs.• Restructured, repackaged, repriced and repositioned products to ensure market competitiveness and meet the needs of prospective students.• Redesigned marketing materials to better represent brand to target audiences.• Developed domestic and international marketing campaigns to raise brand awareness and to increase company revenue through new student acquisition.• Introduced CRM, sales and marketing analytic reporting and accounting software with staff training to increase lead handling ability, automate key sales and marketing pipeline processes, streamline admission processes and improve metric reporting.• Oversaw redesign and engineering of company website to improve data analytics, automation processes and end-user experience.• Implemented organisational restructure and HR initiatives to support long term company expansion plans.• Introduced maintenance management system to plan, budget and record maintenance tasks for all company assets.• Present prospective investor meetings and produce due diligence reports.• Create and manage B2B partnerships and contracts with industry stakeholders.

Appointed with remit of increasing short term revenue generation while overseeing sales and marketing development program to sustainably increase brand awareness, revenue and profit margins across four maritime sub-industries.

With significant improvements within the hotel attributed to the additional emphasis on the development of structures, systems and procedures in collaboration with the Resort Director, I was given a corporate role to offer similar support to the Board of Directors spanning all organisational activities.Initial remit is to focus on the key areas of:- Corporate Governance Framework and Principles Development- Creation of Hotel Standards, Guidelines and Procedures Handbook- Designed structure and manage collation and distribution of resort / corporate reporting for company directors with corporate governance recommendations.

Appointed as Executive Assistant Manager of 236 unit, 700 bed resort. Initial remit of implementing change management strategy with Resort Director to improve operational efficiency, information systems and financial performance. Once completed my focus was assigned to the design, implementation and training of company SOPs along with internal information and communication systems to ensure comprehensive guest and property management. • Develop, coordinate and manage company operations, standards and procedures, overseeing 425 employees across 17 departments.• Developed and implemented strategies with company directors leading to over 60% increase in company turnover during tenure to date.• Daily contact with all HODs, arrival and in-house guests along with property spot checks to ensure brand expectation are being consistently met.• Daily review of food and beverage and rooms division operations to ensure adherence to standards and to monitor development strategy progress.• Fulfill all responsibilities in absence of Resort Director / General Manager.• Collaborate with company directors to create departmental P&L analysis reports, manning guides, annual budgets, KPI targets and reports.• Created multiple cloud based resort function information management systems along with associated meeting structures to; ensure highest quality of allocated rooms, manage property maintenance tasks, guest transportation scheduling, asset maintenance and the collation of all resort guest feedback and complaints / requests for purpose of departmental development and staff training.• Collaborate with company directors on resort re-branding components.• Develop guest loyalty strategies and internal marketing material.• Developed strategies with resort director and sales department to increase M.I.C.E turnover by over 300% during tenure to date.• Lead planning and implementation of company IT projects including; Project Manager on implementation of Opera PMS, POS and MC.

My role in the 5 star Zeavola Resort entailed working alongside a team of 170 colleagues to provide a holiday experience second to none on the island. The 5 Star PADI dive and activity centre offered a range of activities from scuba diving to marine park excursions aboard our yacht. A key part of the role entailed working alongside the GM and sales and marketing team to rebrand the Zeavola as a barefoot luxury eco-friendly dive resort. Rapid business development supporting the rebranding of the resort to increase reservations inclusive of diving packages and to raise awareness of sustainable resort environmental practices were key to the role.Key Role Descriptions / Achievements• Led growth of 30% in departmental revenue during tenure to date.• Led reclassification of resort as 5 Star PADI Dive Resort and received PADI Green Star Award and Phuket Marine Biology Centre “Green Fins” certification in recognition of sustainable environmental practices.• Collaborated with GM to manage resort brand redevelopment around sustainable luxury diving and activity experiences.(Zeavola was subsequently awarded “World’s Best Sustainable Boutique Hotel” at the World Boutique Hotels Ceremony in 2014).• Maintaining continuous guest relations to ensure quality of their stay is managed satisfactorily.• Manage and train team in providing best guest activity practices.• Manage daily department operations for all guest and staff activities.• Created and conducted Coral Awareness and Responsibility Seminar.• Generate department KPIs, forecasts and budgets.• Review and enhance standards of operation.• Brand development and marketing in collaboration with sales and marketing team and GM.• Resort duty management and daily liaising with other departments and GM.• Master of ceremonies when required.at hotel events such as weddings.

I purchased a majority stake in a resort dive centre and led the development of the business and brand before sourcing further investment to accelerate the company’s growth in November 2011. Subsequently sold stake in the company and handed over responsibilities as Managing Director to the new majority shareholder.Key Role Descriptions• Managed the strategic direction of the business to ensure profitability to shareholders.• Conducted regular management meetings and quarterly shareholder meetings.• Generated detail accounting, forecasting and management reports.• Developed company ethos, systems and procedures to build organisational and departmental culture.• Negotiated and managed all company and B2B contracts.• Conducted employee interviews, performance reviews, and promotions through company hierarchy.• Managed core team of 10 employees and up to 18 staff members at peak times across multiple departments and locations.• Developed interdepartmental role training, employee language education and conflict management training program.• Led sales growth of 70% through creation of sales procedures and material along with traditional and online marketing strategies (SEO / SEM).• Created CRM model to develop brand loyalty and new customer acquisition.• Designed company graphical marketing material and website.• Maintained and managed equipment.Company achievements / recognition during tenure:• Company growth of 70%.• Maintained 100% safety record.• Over 6 tons of rubbish collected and recycled or disposed of responsibly from the Phi Phi National Marine Park.• Aqualung Partnership Dive Centre in 2009.• Company brand developed to achieve industry recognition and to be featured in two prominent travel publications.>> South East Asia on a Shoestring 2012.>> Lonely Planet Thailand 2012.>> Lonely Planet Thailand's Island and Beaches 2010.✚ Environmental & Community Work recognition in Volunteer / Causes Section below ✚

In tandem with my primary roles I have provided independent IT and management consulting services to a range of projects and small businesses over the past 7 years. These have largely focused on web and graphic design, marketing and branding along with business analysis and development.Key Role Descriptions: • Review and report generation of organisational, product and service activities.• Creation and management of graphic and web design projects.• Development and management of traditional and online marketing strategies including SEO/ SEM and original content writing.• Liaison between company director and software development management to ensure product development sprints meet deadlines and client requirements.• Market and client industry research to develop product implementation, marketing and sales strategies.• Creation of ancillary revenue streams along with redevelopment of main project and overall organisational structures.• Creation of company profiles and and objectives to support development of organizational structure, systems and procedures.• Team building and implementation of organisational communication and task control systems to increase effectiveness of operation management.Clients have included:❖ Hi Phi Phi Tsunami Relief Foundation (2005) *Volunteer*❖ Sasha Guesthouse (2005)❖ Images Below (2006)❖ Sunset Village (2008)❖ Spider Monkey Climbing and Tours (2008 -2010)❖ Keirita's Yoga (2009 -2012)❖ LYG Construction (2011)❖ Banana Bar and Restaurant (2011)❖ The Art of Marketing (2011 - 2012)Published design projects can be viewed through Portfolio link, listed under "Websites" above the summary section.

Upon completion of my tenure in Jordan’s Irish Pub, I was employed by the same family to develop revenue, sales and profit in their centrally located and busy Travel Agency, Cafe and Guesthouse. During this role, I had my first opportunity to work within the tourism industry with key responsibilities surrounding the arrangement of guests’ holidays. We specialised in providing comprehensive travel, tour and accommodation solutions to our guests for the duration of their time in Thailand, and in many cases inclusive of their flights home or to their next destination.Key Role Descriptions:• Increased profitability of established revenue streams and developed potential high yield revenue streams. Led growth in company revenues over tenure by approximately 80%.• Gathered and analysed company sales data to generate business metric reports for presentation to owners.• Business investment planning with the Managing Director.• Created and managed hotel contracts. Gaining a fundamental understanding of how hotels operate was essential to maintaining the relationships necessary with our partner hotels, and ultimately providing our guests with the reservations they desired. • Created recreational tour packages for our customers.• Designed graphic advertisements and customer sales and staff support materials.Being the only foreign national employed within a team of 8 Thai nationals it is in this role that I began to gain a true sense of the understanding of working in Thailand, and was able to develop systems that married the best of both Western and Thai work methodologies.

My first role within the hospitality industry included the supervision of the renovation and re-establishment of the business after the 2004 tsunami. Being my first experience of working in Thailand, this provided an excellent foundation for understanding the cultural differences between a Thai work environment and those I had been exposed to in my previously. This role taught me the value of catering to customers’ needs, and the benefits of repeat custom and word of mouth recommendations based upon their experience. Upon the completion of the renovation project and the establishment of daily operational procedures I moved to another business owned by the family.Key Role Descriptions:• Sourced and purchased of materials for interior design.• Developed daily systems and procedures for venue operation.• Conducted interviews, appointed and managed employees.• Sourced entertainment and created marketing material for live events ranging from local to international artists.

During my college work experience I was employed as a Local Area Network Administrator for the European Infrastructure team.Key Role Descriptions: • Daily monitoring resolution of on-site user and network related issues.• Built and maintained servers on which company applications were hosted.• Ordered hardware for future company projects.• Provided daily reports on work / projects completed

I held the role of assistant manager in this busy inner city video rental store.Key Role Descriptions:• Served customers at point of sale.• Supervised current staff.• Trained of new members of staff.• Daily cash reconciliation.• Development of in-store system to increase staff efficiency.