Ocean Imports

Site Administrator for dedicated medical logistics

Develops and directs the design, production and distribution ofspecific marketing materials directed at employers, employees,human service agencies and other entities;• Serves as the liaison/ salesperson to community leaders in aneffort to demonstrate how transportation enhances economicdevelopment;• Provides direct outreach to area employers and employmentagencies to gain support for employer and employee transitprograms;• Researches grant applications for futurefunding;• Develops potential for future expansion of transit options acrossmunicipal boundaries;• Plans and coordinates special promotional events and activitiesrelated to general public transportation;• Makes public presentations on the benefits of mobilitymanagement for the community;• Builds supportive community networks;• Leads in the design of operational functions that arenontraditional in service delivery;• Is familiar with technological advances that increase traveloptions and/or convenience;• Is knowledgeable about techniques that foster transit ridershipthrough links with land development

This position is a customer facing role that handles customer calls to ensure overall customer satisfaction is achieved. The ideal candidate will have a high level of attention to detail, the ability to effectively multi-task in a fast-paced environment, and demonstrates excellent problem-solving skills. This position serves as the primary communicator between Independent Contractor and customers of our organization. A sense of commitment to customer satisfaction and the ability to work well in a team environment are ideal for this position. Superior communication skills and a positive, friendly attitude are critical to success in this role

Trained new contractors on protocols clearly and efficiently.Referred difficult issues to upper management while maintaining positive rapport with customer.Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Improved reliability of supply chain software, systems, database and order processing.Specialized in android OS.Managed team of 140 of professional couriers in 5 different Metro areas.Created spreadsheets to improve inventory management and reporting accuracy.Improved communication efficiency as primary liaison between departments, clients and vendors.Wrote newsletter marketing copy and presentation materials for special projects.Effectively communicated with team members to maintain clearly defined expectations.Recruited and interviewed 15+ applicants per week.Answered contractor questions regarding pay, and resolved any issues.Advised lead driver on organizational policy matters and recommend needed changes.Conducted new employee orientation to foster positive attitude toward organizational objectives.Directed personnel, training and daily operations.Served as a link between senior management and independent contractors by handling questions, interpreting and administering contracts and helping resolve work ­related problems.

Reviewed new customer orders and requests and manually entered data into a centralized database.Forwarded client­related quality and service issues to the appropriate manager for resolution..Communicated all emergencies, delays due to weather and carrier schedule changes to customers andsupervisors.Coordinated rush orders and order changes.Resolved problems for customers, warehouses and carriers.Acted as a liaison between logistics, carriers and customers.Monitored shipments to guarantee on­time delivery.Completed all necessary customs documents and other paperwork.Prioritizing deliveries based on sensitivity and emergency amongst hundreds of different accounts.

Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Demonstrated mastery of customer service call script within specified airframes.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow­up calls for customers who reported product issues.Formulated and enforced Service Center policies, procedures and quality assurance measures.Trained staff on how to improve customer interactions. Customer Retention – One of the best in the companywhich got promoted to the Assistant Manager Position Handled Bank Deposits (check and cash payments)Great Communication skills made for an excellent Collections Agent with very high pay rates.Served as a liaison between the company and the Better Business Bureau and Banks inquiring about charges on customer's accounts.