20 Years of Cognitive Changes as a Professional Coach.In 1995, 20 years ago this month I completed my NLP Practitioner Certification from Anchor Point Institute. As I prepared to go onto Master Practitioner and Health Practitioner in the following years, it was the culmination of an amazing period of change in my life and career. in 1994 I was the Marketing Support Engineer for SONY and the employee of the year for my division of 5000 people. The team I worked with had just received recognition in 2 major industry publications for the quality of technical support provided.After 15 years of professional employment in the computer industry; the 16 month period following began with the 1st of 6 deaths in 5 years in my immediate family and numerous changes on every level of life. Since then I have done many jobs, and was able to continue my education along with pursue the many additional learning's that supported my transition to the Professional Coach I am today.Cognitive Changes with NLP Neuro Linguistic Programing, MindSonar Coaching, Eco-restorative Practices, Systemic Constellations and Personal Cognitive Change Coaching. With 20 years’ experience in the field of NLP Kevin provides cutting edge innovation in the field of NLP.

Responsible for technical presentations for industry trade shows, expositions and events, government and large corporate customers. Technical Support of advanced and pre-production technologies for SONY products with other industry innovators, collaborators and third party partners including advanced testing of SONY products on Apple Computer products via Apple Developer Products Lab Cupertino, Ca Supported 3000 calls per week to an in-bound technical support call center. Responsible for the daily supervision and management of technical support engineering staff. Developed and implemented a weekly training and professional development program for engineering staff. • Staff received recognition for excellence in technical support in the following computer industry publications, MacUser, 93 InfoWorld, 931994 Presidents AwardEmployee of the year SONY Corporation San Jose, Ca“This individual has exhibited a significant overall contribution to CCPG. He has demonstrated exceptional achievement in all areas of responsibility as well as a highly developed skill and success in their relationships with internal and external customers. He has provided innovative solutions to problems and is extremely effective in team situations”. Joe DiCorpo, HR Manager SONY

Direct technical support to NEC regional computer service center and NEC sales staff. Liaison between the end user and NEC sales, marketing, service, and technical support staff. Direct support of NEC OEM/Major account customers for all phases of the sales cycle. Supervised the activates of NEC authorized third party service centers in a 15 state region, including training and certification compliance and spare parts inventory management

Managed Call Center Operations and Repair & Replacement Operations for computer networking components by managing the personnel and daily operation of shipping/receiving (domestic and international), warehousing and inventory control.

Managed computer network service and maintenance contracts with Novell field service centers or third party vendors. Developed ongoing collaborative relationships with third party computer repair sub-contractors. Designed and implemented a database of product specifications for network computer hardware components and manufactures. Database provided single source of industry information for manufactures, specification, MTBF data, compatibility and serviceability

Responsible for documenting compliance with specifications for manufacturing and testing of electronic equipment per military specifications through all stages of the manufacturing process• Received award for implementation of statistical process manufacturing control procedures• Received award for Quality Improvement process change resulting in lowered manufacturing cost