Heading end-to-end responsibilities for network quality and optimization for 3 Circles – Maharashtra, Gujarat, and Mumbai with accountability for performance SLA compliance and enhancements, regulatory compliance, new site integration, troubleshooting, service partner management, process improvements, and stakeholder management. Reporting to Hub-CTO. Strategic Initiatives•Member of the Executive Decision Making team involved in formulating long/short term network planning and performance strategies and action plans in alignment with the overall corporate vision and goals.•Processes and matrices for Managed Service deliveries and alignment with Sales and marketing teams•Joined the organization in its start-up phase with a mandate of setting up, scaling up, and heading the network planning, rollout, and optimization part of the greenfield project:•Launched narrow band LTE and rolled out >5,500 sites across the 3 Circles during the tenure. •Developed BSC expansion plans with respect to Homing plan; designed a de-growth plan for sites with low utilization and a monthly growth plan for sites with challenging KPIs.•Vendor delivery tracking and sales / Customer services alignmentNetwork Design, Planning & Optimization•Formed Clusters in parallel with the business/community focus areas in the greenfield project phase; achieved hit rate >95% and ensured adequate coverage before network launch:•Network readiness of Top 10 towns across the Western Hub prior to launch.•Completed 10% MRO TERM testing in Gujarat & Maharashtra Circle. •Various technical/process improvements related to spectrum harmonization, parameter optimization post-re-farming, etc. Operational Excellence•Ensuring adherence with all critical network performance metrics/SLAs; focused on improving the network coverage, quality, and availabilityStakeholder/Partner ManagementCustomer Complaints ManagementRegulatory ComplianceReceived Best Project Award for Mumbai Metro MRO submission

Led network performance and quality assurance responsibilities for Eastern UP Circle.• Improved the network performance across assigned regions through regular analysis and monitoring of the network coverage, quality and availability; reduced the TCH drop numbers and improved TCH blocking.• Ensured compliance with Managed Services KPIs in coordination with the service partner; maximized roaming and reduced number of cells >30% utilization with AON >12 months.• Streamlined sign-off process and conducted MRO testing; ensured controlling variance of zonal KPIs is within +/-10%.• Reported on all applicable quality metrics as required by TRAI/DOT and other regulatory agencies; ensured optimal Circle compliance with the same.• Coordinated with Customer Care teams to enhance customer satisfaction by resolving customer complaints within minimal timelines; CSAT score improved significantly.

• Augmented network quality and performance for Haryana and HP Circles; conducted a daily analysis of worst Top 25 cells in line with defined KPIs.• Analysed and tracked all quality metrics such as action taken on degraded KPIs, NW utilization, technical innovations and more; reported on the same regularly.• Resolved network related customer complaints and organized weekly quality meetings between customer-facing functions and circle planning teams for improving the service levels.• Installation, Commissioning and Integration of >15 NSN BSC’s and >50 TC’s in the Network• Periodic BSC’s/Tc’s SW upgrade and features testing & network-wide implementation• Liaised with TRAI audit teams and ensured achievement of QoS metrics as defined by TRAI/TEC/DOT.

• Drove measures to optimize operations and maintenance activities of the Karnal Cluster sites; provided on-site intervention, fault diagnosis, identification of faulty cards, and liaison with local BSNL team.• Religiously conducted Preventive maintenance schedule to keep Network uptime to be more than 99.75%• Extensive support to zonal sales and marketing team to achieve business goals• Installation, Swapping, and Commissioning of >100+ Base Stations and Licks from Different OEMs like NERA, DMC, SIEMENS (SRAL & SRALXD), and Nokia.• Executed a major software upgrade and change delivery implementation seamlessly.• Installed and tested VAS such as TMA, TMB, Repeaters, and Boosters; implemented Nokia special BSS features – SRC, Q1 Management, etc., for circle-wide implementation.

• Facilitated operations and maintenance of Allahabad BSS & Microwave network including points of interconnection and PCM leased lines.• Conducted regular assessment of equipment metrics to accurately predict the system health and facilitate network upgrade; performed coverage testing of BSS and Microwave sites in Allahabad and Pratapgarh.