Allison Cohen Email & Phone Number

Level 3, Queensland, Au

Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (Naas), changing the way businesses reach the cloud.Ongoing development and refinement of Megaport’s Customer Success business strategy. Influence strategic decision making by collaborating with the CSO, Global Head of Customer Success, sales leadership team, executives, and team members.Focus Areas: Drive strategic decision-making by critically analyzing large datasets, sales performance, and business processes, delivering actionable insights and executing impactful improvements.Partner with senior leadership across sales, finance, engineering, and other key teams to align on initiatives, outcomes, and long-term objectives.Lead the execution of high-priority business initiatives by defining clear metrics, tracking progress, and evaluating the viability of growth opportunities to ensure scalability and success.Develop comprehensive execution plans for Customer Success, including activities, timelines, resource allocation, and milestones, while collaborating with sales teams to establish robust systems and policies for sustained growth.Provide executive-level reporting to the CSO and stakeholders, highlighting obstacles, gaps, and strategic solutions to maintain momentum and overcome challenges.Define and implement performance targets, KPIs, and reporting frameworks to monitor the progress and success of Customer Success’ strategic initiatives.

San Francisco, California, Us

A data platform built for expansive data access, powerful analytics and automation. Splunk helps make organizations more resilient. We do that by providing solutions that enable our customers to maintain secure and reliable digital systems in the face of disruptions. With Splunk, SecOps, ITOps and DevOps teams can detect and prevent major problems, fix incidents faster and accelerate transformation.Focus Areas:Data Insights, Metrics & Reporting for Global Field EnablementLead data insights, metrics, and reporting for Global Field Enablement, driving strategic decision-making and measurable improvements.Deliver in-depth analysis and valuable insights to empower Global Sales and its ecosystem with data-driven strategies.Provide actionable recommendations that enhance enablement outcomes, fueling continuous growth and success across the organization.Elevate sales performance by coaching managers on pipeline generation and optimizing the collaboration of their ecosystem (SE, CSM, RSR) to accelerate deal closures and maximize impact.

New York, Ny, Us

Diligent believes in a world where transformational leaders can build more successful, equitable and sustainable organizations. One million users and more than 700,000 board members and leaders rely on Diligent software to connect insights across governance, risk, compliance, audit and ESG to drive greater impact and lead with purpose.Present renewal results and upsell forecasts to executives through dynamic dashboards and impactful presentations, delivering key insights to drive strategic decision-making.Act as the subject matter expert on Customer Success reporting, leading data delivery across the operations team to ensure precision and relevance.Analyze renewal and upsell performance indicators, offering strategic recommendations for improvement and growth.Collaborate with the customer experience team to refine the customer journey, enhancing satisfaction and retention.Orchestrate cross-functional processes to meet renewal and upsell targets, ensuring seamless alignment with customer needs and empowering CSMs with clear frameworks.Design and execute campaigns to enhance outbound communication strategies and strengthen customer engagement.Partner with CS leadership to advance health scoring models, identify early signals of at-risk renewals, and develop robust remediation playbooks.Provide Customer Success expertise in transformative initiatives within the SFDC ecosystem, driving system enhancements and operational excellence.

Atlanta, Ga, Us

*a Dell Technologies Company The Taegis Cybersecurity Platform Powers Solutions To Provide Superior Detection And Unmatched Response.Spearhead sales process improvements through innovative automations, including Salesforce automation, RPA, and machine learning-driven enhancements, streamlining workflows and increasing efficiency across the organization.Establish and manage a companywide escalations desk within the Sales Operations Deal Desk, overseeing intake, assignment, and resolution of escalations while providing strategic counsel and serving as the primary escalation point.Drive continuous program and project creation to enhance sales motions and improve the output of Sales and Support teams, fostering alignment and operational excellence.Lead the development and management of short- and long-term programs, including detailed project plans, communication strategies, RACIs, and governance frameworks, supported by status meetings and steering committees.Ensure seamless alignment across Field organizations and departments by implementing clear communication and change management practices, ensuring stakeholders are engaged at the right stages of the project lifecycle.Actively contribute to forecast calls, war room activities, and "art of the possible" discussions, providing insights and strategic guidance.Successfully executed programs such as companywide "Give-n-Get" sessions to enhance collaboration between Sales and support teams, improving internal processes and fostering understanding of organizational needs.Organized and facilitated interactive virtual power hours over multiple quarters, featuring guest speakers, engaging dialogues, reference videos, and process documentation to drive learning and operational improvement.

Atlanta, Ga, Us

Safeguard existing revenue by proactively retaining at-risk clients and mitigating churn through strategic engagement and support.Leverage deep expertise in utilizing internal teams to effectively resolve client issues and enhance satisfaction.Maintain a keen awareness of service issues impacting retention risks, identifying and addressing challenges to preserve client relationships.Employ advanced project management skills to ensure seamless execution of client offerings post-renewal, driving continued value and loyalty.Deliver exceptional outcomes through extraordinary client service, building trust and long-term partnerships.Contribute to the development of CSM playbooks, with a focus on crafting effective strategies and plays for addressing challenges or detracting customers, improving retention and satisfaction.* Contributing to CSM playbooks, contribution areas focused on plays for challenged or detracting customers

Atlanta, Ga, Us

Lead project management efforts to deliver an exceptional client experience throughout the 120-day renewal timeline, ensuring seamless execution and satisfaction.Ensure all client operational and service requirements are thoroughly met, fostering trust and loyalty.Articulate the value of services effectively to clients, reinforcing their decision to renew and highlighting long-term benefits.Prepare accurate renewal quotes with a comprehensive understanding of costs, margins, and Salesforce tools to drive informed decision-making.Identify and resolve invoicing discrepancies in collaboration with billing teams and clients, leveraging Workday to ensure accuracy and client satisfaction.

Bba, Business, Management, Marketing, And Related Support Services

Bba, Double Major: Marketing And Professional Sales

Diploma, College Prep