Stu Cohen Email & Phone Number

Mesa, Arizona, United States

Focusing on creating the energy and excitement around Apple products, providing the right solutions and getting products into customers’ hands. Understanding that the Apple Store is dedicated to delivering a customer experience that’s unlike any other. Starting with discovering customers’ needs. With the support of the store team members, I match those needs with the right products. Every day, each transaction, is an opportunity for me to turn another Apple Store visitor into a loyal Apple customer. *part time w/full time position

As a Patient Access Lead (PAL) I am responsible for guiding and motivating the Patient Access Department within their facility. Reporting directly to the Facility Administrator. I was the first point of contact with patients and serves one of the most important functions. Courteously and professionally greet patients and obtain accurate demographic and insurance information for registration. Position works in harmony with clinical staff to ensure each patient is given the highest level of customer service and every staff member is treated with the utmost respect. As a PAL I would carry-out his/her duties by adhering to the highest standard of ethical and moral conduct and fully support the mission, vision, and values of the Company. Ensured the accuracy of reporting and timing of patients. Train and mentor new hires and keep aligned with changes in policy

Lone Tree

Responsible for re-defining the “patient” to “guest” by ensuring extraordinary customer service. Coordinate all non-clinical practice functions. Facilitate patient access to ambulatory and emergency service care providers via the telephone and face-to-face interactions to affect efficient and smooth patient flow. Responsible for scheduling and registering patient appointments for visits, procedures, diagnostic tests, referrals and consults. Obtain referral and/or insurance authorization/pre-certification approvals from health plans and/or primary care physician offices. Coordinate efficient flow of clinical information in paper and electronic medical record, documents patient calls in electronic and/or medical record phone notes. Explains financial requirements to the patient or responsible party and collects deposits and co-pay payments as required. Relocated back to Arizona

Northglenn, Co

Meet and Greet patients and offer compassionate and efficient check in. Coordinate patient flow thru fast and accurate registration. Collection of demographic data and insurance information. Handle multiple call volume from patients, physicians and pharmacist. Utilized EMR - Epic, DocuTap. Coordination of referrals to specialists. Provide stellar customer service. ME acquisitioned by Concentra then closed clinic.

Phoenix, Arizona Area

Provide Stellar customer service and offered POS, Positively Outrageous Service. Educated on aircraft safety and emergency training. Proud recipient of Flight Attendant of the Month for Phoenix.

Greater Chicago Area

Personnel Assistant. Worked with the Eastern Division of United and assisted in the recruitment of management candidates. Furloughed to Chicago and started as a Reservations Sales and Service Rep. Their I was promoted to Staff Assistant and lead a Sales Team which won me the Award of Excellence. Customer Service Representative/Lead Agent at ORD. .Promoted to aircraft router responsible for the B757 and A320 fleet. I continued to learn the operation as a Customer Service Rep and Ramp Operations.

Psychology

Associate Of Arts (Aa), Commercial And Advertising Art