Rui Coimbra Email & Phone Number
@feedzai.com
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Who is Rui Coimbra? Overview
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Rui Coimbra is listed as Product Portfolio Manager at Feedzai, a company with 453 employees, based in Porto, Porto, Portugal. AeroLeads shows a work email signal at feedzai.com and a matched LinkedIn profile for Rui Coimbra.
Rui Coimbra previously worked as Product Owner | Senior Digital Consultant at Celfocus and Senior Digital Specialist at Nos Sgps.
Email format at Feedzai
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About Rui Coimbra
Key skillsProduct and Solution manager/Product Owner /Self Care specialist/ Mobile business development/ Digital transformationExperience of Telecom business and technologies with most recent focus on digital transformation and Online and Mobile Apps. Working together with several areas designing and developing solutions, provides me an overall vision and experience across different business sectors including mCare, mCommerce, eCare, DSL/FTTH, CRM and others.• Manager of online and mobile production team, responsible for all Vodafone Portugal online KPIs, My Vodafone mobile APP penetration, and online first line support. In one year the APP penetration has increased more than 100%. • Project manager for fixed support solution, providing mobile solutions for Field Service technicians, sales team and integration with My Vodafone mobile. Field service APP handles now 80% of the support and sales team is fully integrated with CRM and intelligent system, allowing real time eligibility check and subscription with the Customer. The developed solutions were followed as best practices by other Vodafone opcos.• Project manager for integrating tools with My Vodafone to allow personalized offers based on real time events, e.g. NBA and smart pricing.• Business analyst My Vodafone, responsible for identify needs, write business requirements, design APP UX experience, back end integration analyses and UAT. Leading up to 70% of opex reduction on Customer Support. Vodafone APP with most visits, visitors and Downloads Most successful selfcare APP in Portuguese Market with more than 1 million downloads and more than 500K monthly unique visitors• Business Analyst of a process oriented CRM application developed in house. This application is now used for all call centres and Stoes.Personal profile• Capacity of working under pressure • Solution designer • Business process requirements expert• Good communication skills• Goal driven • Mind set to learn new technologies, new business methodologies and Customer behavior.
Listed skills include Telecommunications, Business Analysis, Mobile Devices, Requirements Analysis, and 19 others.
Rui Coimbra's current company
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Rui Coimbra work experience
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Product Owner | Senior Digital Consultant
Product owner in a digital transformation of a telco company. My role is the main interface with the Client to discover, design, build and manage the roadmap and backlog for a:o New native APP for selfcare and eshopo New portal for self care, eShop and Customer Care Support, using Adobe Experience Manager
Senior Digital Specialist
Senior Digital specialist with main focus on:- Digital selfcare Roadmap- Digital strategy and vision- Design business flows and analyses- KPIs and analytics
Online And Mobile Manager
Senior manager of Online and Mobile Projects with focus on selfcare, Analitics and support assuming as main responsibilities: Management and supervision the Online and Mobile team, define short/medium/long term strategy and guarantee the achievement of the objectives.Leading a team of 5 to 10 15 Business Projects managers and Business analysts with the.
Vodafone – Manager Online And Mobile Production
- Vodafone – Manager online and mobile production
- Manage a team of o 2 Business analysts o 1 technological analyst o 2 testers
- Create all the Vodafone online KPIs reporting
- Increase My Vodafone APP penetration – Since September APP increased more than 100% o Creation of a new communication plan o Design new solutions to increase conversion rate in My Vodafone communications o Measure the.
- Create more efficient support processes in order to increase first call resolution in call centers
Project Manager Online And Mobile
- Senior project manager of online and mobile projects with the main responsibilities of: business development.Very good understanding of most business process areas, including the follow:
- Self-care and Customer satisfaction
- Business information
- Go to Market planRecent projects
- My Vodafone desktop and Mobile including native APPs for android and iPhone: o Main projects Implement personalize offers based on real time triggers Implement full transactions journey: swap pricing plan, add ons.
- Fixed project - mobile full Journey o Dealers mobile APP Check eligibility; Online subscription Full integration with back end systems o Field technicians APP Manage work – Full integrated with back end systems.
Business Analyst
- Business Analyst of a Customized CRM Application.Main responsibilities:
- Identify Needs with the business areas
- Design the business Processes
- Write Business Requirement
Customer Care Coordinator
Customer Care coordinator with the role of managing the interface between Vodafone and the outsourcing company.
Crm Consultant
Siebel CRM Consultant on a Telco launch in Dubai (DU). My role in the project was- Siebel Business analyst- QA manager- Develop training content and train the trainers
Trainer
Develop Elearning and presential training.Main projects:- Develops contents and train the trainers for the launch of cloud office (one net). Support tools and processes, business products.- Develops contents and train the trainers for new CRM tool (Siebel)- Develops contents and train the trainers for the launch of FTTH product and support tools and.
Colleagues at Feedzai
Other employees you can reach at feedzai.com. View company contacts for 453 employees →
Joao Corado
Colleague at Feedzai
Lisbon, Portugal, Portugal
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MA
Mauro Alcino
Colleague at Feedzai
Lisbon Metropolitan Area, Portugal
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DP
Diogo Pacheco
Colleague at Feedzai
Lisbon, Lisbon, Portugal, Portugal
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AJ
Antonio Jesus S.
Colleague at Feedzai
Almagro, Castile-La Mancha, Spain, Spain
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FT
Fábio Tavares
Colleague at Feedzai
Argoncilhe, Aveiro, Portugal, Portugal
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SD
Sara Dimas
Colleague at Feedzai
Cascais, Lisbon, Portugal, Portugal
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AF
Audrey Ferris
Colleague at Feedzai
Canonsburg, Pennsylvania, United States, United States
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PB
Paulo Banaco
Colleague at Feedzai
Portugal, Portugal
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PT
Pedro Teixeira
Colleague at Feedzai
Porto Metropolitan Area, Portugal
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SF
Sara Félix
Colleague at Feedzai
Vila Nova De Gaia, Porto, Portugal, Portugal
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Frequently asked questions about Rui Coimbra
Quick answers generated from the profile data available on this page.
What company does Rui Coimbra work for?
Rui Coimbra works for Feedzai.
What is Rui Coimbra's role at Feedzai?
Rui Coimbra is listed as Product Portfolio Manager at Feedzai.
What is Rui Coimbra's email address?
AeroLeads has found 1 work email signal at @feedzai.com for Rui Coimbra at Feedzai.
Where is Rui Coimbra based?
Rui Coimbra is based in Porto, Porto, Portugal while working with Feedzai.
What companies has Rui Coimbra worked for?
Rui Coimbra has worked for Feedzai, Celfocus, Nos Sgps, Vodafone, and Vodafone Portugal.
Who are Rui Coimbra's colleagues at Feedzai?
Rui Coimbra's colleagues at Feedzai include Joao Corado, Mauro Alcino, Diogo Pacheco, Antonio Jesus S., and Fábio Tavares.
How can I contact Rui Coimbra?
You can use AeroLeads to view verified contact signals for Rui Coimbra at Feedzai, including work email, phone, and LinkedIn data when available.
What skills is Rui Coimbra known for?
Rui Coimbra is listed with skills including Telecommunications, Business Analysis, Mobile Devices, Requirements Analysis, Integration, Outsourcing, Management, and Mobile.
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