Tosin Coker Email & Phone Number

Abuja

Absolutely committed to team work with a can do spirit in the face of difficult challenges without compromise on best practices.

Lagos

* Evaluation & communication of service metrics based on SLA’s to clients.* Resolution of complex complaints & enquiries from clients /service partners.* Network failure escalations.* Generation of report on customer’s service experience to the management.* Production of training manuals for service partners.* Training & instruction on the use of Network Management Tools [NMS].* Liaison person between client and technical/sales team.

Lagos, Nigeria

* Assist in coordination of field support operations.* Resolve faults occurring on the Network and escalation of major failures or trends of problem resolution to the head of support.* Delegation of duties / tasks to field engineers.* Generates field support operations weekly report.* Training of newly employed field engineers & channel partners.* Project planning,roll-out & migration of new upgraded hardware & software.* Strict enforcement of field operation documentation on CRM.* Liaison between the company and over 300 channel partners.* Deploy Unify Threat Management Network Solutions[Cyberoam].

* RF site survey & planning.* Implementation of point-to-point & point-to-multipoint radio link.* Troubleshooting of IEEE 802.11a,b,g & n Network topology.* Cisco Router configuration.* Configuration of Satellite Router and loading of Option File on the Linux Kernel. * Deployment of Remote terminal (vsat) antenna on 74cm,98cm,1.2m,1.8m & 2.4 meter platform.* Perform onsite customer network setup, diagnostics, maintenance, repair for clients.* Inspection of Radio on mast before commissioning.

Lagos

* Installs and test network hardware and software for Staffs.* Manages User accounts, permissions and email.* Performs routine maintenance and applies Vendors update to software.* Prepares and analyzes statistics on network utilization and availability using open source software.* Prepare user support and training on the use of available hardware and software utilization.* Interface with Vendors, Users, Management and Network Operation Center on hardware & software networking issues.* Performs routine backups and archival of files stored on the network to forestall data loss.* Conducts product evaluations of Upgraded or New hardware and software identifying strengths, weaknesses and potential benefits to the Organization.

Assemblage of Digital Satellite News Gathering Machine for outdoor broadcastingStructured Cabling implementation.Configuration of Network Media Adapter via TCP/IP stalks.