Ka Man Hui Email & Phone Number

Hong Kong

香港特別行政區

- Communication with hotels and ground transportation suppliers during day of operations for immediate changes, transmitting monthly schedules to suppliers.- Assist to handle complaint investigation from client, provide solutions and follow-up on all client requests and transactions.- Interrogating the airline's crew management system (CMS) to identify existing reservations and updating new reservations.

香港特別行政區

- Assist in the daily operations of the assigned department including handling applications, phone calls and assisting in the promotion of CIC services.- To perform general administration duties, include handling documents and mail, data entry, filing etc.- To carry out any other duties as assigned by the Executive Director.

香港特別行政區

- Assist and prepare for the census work, including inspections of changes in residential units in various districts; in charge of the enumerator training; census interviews and follow-up cases, etc.- Lead the enumerator in the call center to complete the telephone interview

香港特別行政區

- Responsible for attending to the safety and comfort needs of passengers aboard a flight.- Provide passengers with services such as drinks, meals, travel knowledge and simple medical assistance.- Demonstrate interpersonal effectiveness.- Carry out in-flight safety and security procedures.

香港特別行政區

- Ensure superlative customer service standards, in order to meet customer expectations.- Proactively take possible actions to maintain a long term relationship with customers.- Ensure the operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)

Hong Kong

- Responsible for ensuring passengers' experience was pleasant and to assist with any passengers’ questions. This helps maintain a positive image of the company resulting in repeat business. Responsibilities include serving and customer service.- Handling passengers at boarding and arrival gates efficiently.- Giving professional advice and pastoral support to individual customers of promptly and putting their concerns and needs first.- Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer.- Corporate Training to help employees cultivate their systems and customer service.- Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve every situation; expediting correction or adjustment; following up to ensure resolution.

Bachelor Of Arts - Ba, Travel Industry Management, Second Class Honours (Division I)

- Marketing Management - Financial Management - Strategic Management - Event and Tourism Management - Tourism Planning and Development.

Associate'S Degree, Applied Korean Language