Colbert Feierfeil Email & Phone Number

Naples, Florida, United States

Naples, Florida, United States

Install and setup home audio / video equipment as well as cameras, smart lighting and security systems. Lutron and Control4 based automation programming for residential projects including distributed whole home audio / video, whole home lighting solutions, and window shade integration.

Sourced, and built custom solutions for company projects including in-room entertainment computers, and network solutions for unconventional hardwired, and wireless mesh networks.Discussed hardware and software related problems with project members.Revised project hardware and operating system as required by changing project demands.Advised customers of best solution for computer related problems

Diagnosed, repaired, upgraded hardware and software components in customer PC’s.Performed in-store and on location repairs, and upgrades for small business and residential customers.Maintained inventory of parts and software.Supervised work of junior technicians.Implemented tracking system for repairs, upgrades, and service calls performed.

Supervise daily tech operations assuring optimum turnaround times and repair quality.Develop and implement policies and procedures to maintain and administer all systems.Build and foster business relations with suppliers and vendor representatives.Interview, hire, and train technicians.

Directly supervised between 12-18 customer service representatives.Monitored and advised individual employees on call metrics, including customer service skills, product knowledge, call duration and effectiveness, and how to improve call statistic numbers.Responsible for escalated and sometimes heated customer related issues in regards to service, or personnel related offenses in a most satisfactory manner available.Developed and applied skill based challenges and opportunities for growth within the company.