Colbey Warfield Email & Phone Number

Boise, Id, Us

Boise, Id, Us

Morrisville, North Carolina, United States

• Manage and resolve first-level internal service requests (ISRs) for business systems within established Service Level Agreements and escalate as needed.• SFDC configuration, maintenance of roles and profiles, mass-updates of records, and report and dashboard generation.• Support user management activities across multiple business systems, including creating monthly user lists and enabling and disabling access when individuals join and leave the organization.• Maintain IT best practices, including data governance, security controls, release processes, and overall platform maintenance.

• Promoted after three months of mastering operational processes, creating job aids to streamline training, and enhance business efficiency. Implemented operational processes optimization and training strategy.• Developed, maintained, and delivered comprehensive training programs for new employees joining post-contract departments, ensuring smooth onboarding and proficiency. Facilitated onboarding and proficiency training programs.• Created and provided specialized training for upper management positions within branch operations, ensuring leadership alignment with organizational goals.• Orchestrated the seamless merger of two separate business operations departments into a single cohesive unit with over 150 employees, meeting a demanding 4-week deadline. Managed merger process and training for operational integration.• Contributed to the creation of ongoing education materials for internal operational departments, supporting continuous Developed and updated educational materials for operational departments.• Conducted biweekly training sessions, successfully onboarding over 200 new hires and 20 branch managers in 2022. Led biweekly onboarding and leadership training sessions.• Increased employee retention in 2022, reducing hiring needs for 2023 by training approximately 150 new hires, 12 branch managers, and provided continued uptraining to over 200 current employees. Implemented employee retention strategy through comprehensive training programs.• Collaborated in developing an early-stage project process, resulting in a notable reduction of new solar project cancellation rate by over 15%.

Albuquerque, New Mexico, United States

• Managed 300+ ongoing solar projects within the first month, coordinating with teams across six company territories.• Oversaw homeowner correspondence, ensuring project expectations were met.• Initiated proactive communication with homeowners to set expectations and fostered positive relationships throughout project duration. • Facilitated ongoing dialogue with internal departments for seamless project progression and customer satisfaction.• Effectively managed escalated homeowner issues, strategizing steps for positive project outcomes and ensuring customer satisfaction.

Seattle, Washington, United States

• Engaged physicians and other healthcare providers and personnel to assist them in training, while serving as a Territory Service Specialist for HCP Concierge, a leader in marketing logistics for the healthcare industry.• Traveled extensively throughout the district to various medical clinics and physician’s offices to provide them with the pharmaceutical resources and information they needed to excel.• Deployed to vacant territories within the company to provide coverage where necessary, while remaining steadfastly abreast of new developments in the industry.

Tacoma, Washington, United States

• Provided Covid testing to a diverse range of students while traveling extensively to nearby schools.• Managed sites to ensure proper inventory would be accounted for during clinics and at future sites.• Compiled information accurately on testing performed at each site, while compiling and submitting weekly reports.• Administered Covid-19 vaccines, ensuring vaccination record cards and other important information was filled out properly across multiple clinics in the district.

Nashville, Tennessee, United States

• Educated customers on company products/services, leveraging promotions and other offerings to drive revenue growth.• Cultivated and sustained positive customer relationships, ensuring adherence to Comcast Quality Experience standards.• Consistently exceeded sales goals, informed by adept analysis of consumer behaviors and market trends.

Clarksville, Tennessee, United States

• Greeted guests warmly and educated them on various menu items and specials, while delivering a consistently high level of customer service and attention to detail. • Coordinated with teammates and management to maintain inventory pars, providing updated stock sheets as needed.• Prepared alcoholic beverages and cocktails according to precise menu specifications, while regularly upselling guests on appetizers and other menu items.• Facilitated cash, credit, and debit card transactions and reconciled and balanced the cash drawer before and after each shift. • Ensured guests were of the appropriate drinking age, while following all state and local health and safety codes.

Clarksville, Tennessee, United States

• Monitored and reviewed each patient’s medical history with them to ensure any previous injury or surgery would not cause harm during procedures. • Enriched the patient experience and reduced facility operational costs by helping ensure X-rays and MRI’s were properly performed with clear results.

Clarksville, Tennessee, United States

• Spearheaded and led a group of highly trained professionals in the performance of their duties in a fast-paced, high-volume, fast food environment.• Delegated duties to staff according to their strengths and weaknesses, while regularly engaging the store manager to ensure the seamless execution of day-to-day operations.• Coached, trained, and empowered staff while ensuring the utmost in customer service and professionalism.• Maintained accountability for inventory while following all pertinent state and local health and safety guidelines.

Bachelor Of Science - Bs, Health/Health Care Administration/Management, Magna Cum Laude (3.74)

Activities and Societies: Phi Gamma Delta International Fraternity

Education record

https://www.salesforce.com/trailblazer/colbeywarfield