Colbey Warfield Email & Phone Number

Boise, ID, US

Morrisville, North Carolina, United States

• Manage and resolve first-level internal service requests (ISRs) for business systems within established Service Level Agreements and escalate as needed.
• SFDC configuration, maintenance of roles and profiles, mass-updates of records, and report and dashboard generation.
• Support user management activities across multiple business systems, including creating monthly user lists and enabling and disabling access when individuals join and leave the organization.
• Maintain IT best practices, including data governance, security controls, release processes, and overall platform maintenance.

• Promoted after three months of mastering operational processes, creating job aids to streamline training, and enhance business efficiency. Implemented operational processes optimization and training strategy.
• Developed, maintained, and delivered comprehensive training programs for new employees joining post-contract departments, ensuring smooth onboarding and proficiency. Facilitated onboarding and proficiency training.
• Created and provided specialized training for upper management positions within branch operations, ensuring leadership alignment with organizational goals.
• Orchestrated the seamless merger of two separate business operations departments into a single cohesive unit with over 150 employees, meeting a demanding 4-week deadline. Managed merger process and training for.
• Contributed to the creation of ongoing education materials for internal operational departments, supporting continuous Developed and updated educational materials for operational departments.
• Conducted biweekly training sessions, successfully onboarding over 200 new hires and 20 branch managers in 2022. Led biweekly onboarding and leadership training sessions.

Albuquerque, New Mexico, United States

• Managed 300+ ongoing solar projects within the first month, coordinating with teams across six company territories.
• Oversaw homeowner correspondence, ensuring project expectations were met.
• Initiated proactive communication with homeowners to set expectations and fostered positive relationships throughout project duration.
• Facilitated ongoing dialogue with internal departments for seamless project progression and customer satisfaction.
• Effectively managed escalated homeowner issues, strategizing steps for positive project outcomes and ensuring customer satisfaction.

Seattle, Washington, United States

• Engaged physicians and other healthcare providers and personnel to assist them in training, while serving as a Territory Service Specialist for HCP Concierge, a leader in marketing logistics for the healthcare industry.
• Traveled extensively throughout the district to various medical clinics and physician’s offices to provide them with the pharmaceutical resources and information they needed to excel.
• Deployed to vacant territories within the company to provide coverage where necessary, while remaining steadfastly abreast of new developments in the industry.

Tacoma, Washington, United States

• Provided Covid testing to a diverse range of students while traveling extensively to nearby schools.
• Managed sites to ensure proper inventory would be accounted for during clinics and at future sites.
• Compiled information accurately on testing performed at each site, while compiling and submitting weekly reports.
• Administered Covid-19 vaccines, ensuring vaccination record cards and other important information was filled out properly across multiple clinics in the district.

Nashville, Tennessee, United States

• Educated customers on company products/services, leveraging promotions and other offerings to drive revenue growth.
• Cultivated and sustained positive customer relationships, ensuring adherence to Comcast Quality Experience standards.
• Consistently exceeded sales goals, informed by adept analysis of consumer behaviors and market trends.

Clarksville, Tennessee, United States

• Greeted guests warmly and educated them on various menu items and specials, while delivering a consistently high level of customer service and attention to detail.
• Coordinated with teammates and management to maintain inventory pars, providing updated stock sheets as needed.
• Prepared alcoholic beverages and cocktails according to precise menu specifications, while regularly upselling guests on appetizers and other menu items.
• Facilitated cash, credit, and debit card transactions and reconciled and balanced the cash drawer before and after each shift.
• Ensured guests were of the appropriate drinking age, while following all state and local health and safety codes.

Clarksville, Tennessee, United States

• Monitored and reviewed each patient’s medical history with them to ensure any previous injury or surgery would not cause harm during procedures.
• Enriched the patient experience and reduced facility operational costs by helping ensure X-rays and MRI’s were properly performed with clear results.

Clarksville, Tennessee, United States

• Spearheaded and led a group of highly trained professionals in the performance of their duties in a fast-paced, high-volume, fast food environment.
• Delegated duties to staff according to their strengths and weaknesses, while regularly engaging the store manager to ensure the seamless execution of day-to-day operations.
• Coached, trained, and empowered staff while ensuring the utmost in customer service and professionalism.
• Maintained accountability for inventory while following all pertinent state and local health and safety guidelines.

Bachelor Of Science - Bs, Health/Health Care Administration/Management, Magna Cum Laude (3.74)

Activities and Societies: Phi Gamma Delta International Fraternity

Education record

https://www.salesforce.com/trailblazer/colbeywarfield