Colby Goodman Email & Phone Number

Bellevue, Wa, Us

Bellevue, Washington, United States

Leading a dynamic team focused on driving membership growth and enhancing member experiences. Overseeing the execution of a strategic vision to accelerate new member acquisition (B2B) and significantly improve retention rates. Committed to delivering exceptional, value-driven experiences that empower member companies to thrive.Leveraging expertise in strategic planning, organizational development, and business growth to foster strong industry partnerships. Skilled in CRM, inbound sales and marketing, demand generation, and comprehensive market research to support data-driven decision-making and sustained success.

Bellevue, Washington, United States

I guide and empower leaders to achieve their full potential. Partnering with executives to enhance their leadership capabilities, navigate complex challenges, and drive organizational success. Through a tailored coaching approach, I help clients gain clarity on their goals, develop actionable strategies, and refine their decision-making skills.

Greater Seattle Area

Strategized, planned, and executed comprehensive sales (B2B and B2C) and marketing programs for two established expedition travel brands, Zegrahm Expeditions (Seattle, WA) and International Expeditions (Birmingham, AL).Focused on driving business growth by addressing critical challenges such as declining customer acquisition, inefficient sales processes, and limited market penetration. Successfully implemented initiatives that enhanced organizational performance through targeted process optimization, contract management, and strategic marketing.Played a key role in business development by leading the daily operations of two call centers, overseeing inside and outside sales teams, managing group and charter services, and directing the Air/Sea team and guest services. Demonstrated leadership in marketing by participating in a rebranding and identity campaign, and by developing an innovative sales system tailored for travel agents. Achieved significant improvements in customer engagement, revenue growth, and brand recognition through a combination of strategic vision and operational excellence.

Miami/Fort Lauderdale Area

Held full accountability for driving growth and operational excellence across consumer sales, brand marketing, charter operations, and customer experience departments. Led strategic initiatives that significantly boosted business development and enhanced organizational performance.Transformed the consumer-direct sales team and established a new marketing department from the ground up, directly addressing challenges in customer acquisition, declining sales, and customer retention. These efforts resulted in over $2M in revenue within the first 60 days.Spearheaded the design and execution of an omnichannel marketing strategy, integrating a newly enhanced website, robust social media presence, and targeted advertising campaigns. This approach not only increased market reach but also solidified brand positioning.Led and managed diverse teams across the US, Norway, and aboard vessels, focusing on recruiting top talent and implementing a highly effective performance-based incentive program. Oversaw the revamping of call centers in the US and Norway, segregating sales and service calls, which led to increased sales capacity and a reduction in call center complaints.Innovated new revenue streams through post-booking upsell initiatives and a strategic emphasis on premium suite bookings. My tenure at SeaDream also included significant contributions in Sales Management, Group Management, and Sales Support, consistently driving improvements in process efficiency and customer satisfaction.

Miami/Fort Lauderdale Area

Account Executive and outbound sales representative for ultra-luxury cruise vacations for high-net worth clientele. In a sales contributor role I closed over $4M in net ticket sales, exceeding my goal by 200% through high-touch, relationship-building sales and service methods.

Master'S Degree, Business Administration

Bachelor Of Science (Bs), Business Administration And Economics

Certificate, Change Leadership