Colby Maxwell Email & Phone Number

• Provide Service Desk support in ensuring all equipment connected to the department’s network are kept up-to-date with current Operating Systems, including latest patches, latest virus protection software, and performing appropriate action upon discovery of a virus or alert of potential viruses • Logging each issue into the department’s service ticket tracking system, resolve assigned issues, and monitor system for completion of issues • Install and maintain computer systems for use by… Show more • Provide Service Desk support in ensuring all equipment connected to the department’s network are kept up-to-date with current Operating Systems, including latest patches, latest virus protection software, and performing appropriate action upon discovery of a virus or alert of potential viruses • Logging each issue into the department’s service ticket tracking system, resolve assigned issues, and monitor system for completion of issues • Install and maintain computer systems for use by end users including the hardware, software, peripheral equipment • Assist with the installation for network ports and WAP’s • Develop and maintain operational procedures, processes, and other technical documentation • Communicate with customers in a professional manner to determine issue and explain resolution • Facilitate a timely resolution or forwarding of problem calls/tickets to appropriate area for resolution while maintaining ownership • Responded to Hurricane Irma at the Monroe County EOC. Set up communications and internet services for the EOC and Miami-Dade IMT • Deployed to Camp Blanding as Information Technology chief to establish alternate EOC during Hurricane IRMA • Responsible for the implementation of WebEOC for the state of Florida. Established communications and coordination with all 67 counties as well as FEMA counterparts to implement WebEOC• Build and design unique WebEOC boards to facilitate emergency response operations• Administer Statewide training classes for WebEOC in person and through GoToMeeting Webinars • Support and maintain the FloridaPA application used to process disaster related reimbursements to applicants across Florida • Worked closely with the implementation and development of the new Florida Division of Emergency management website working the EPIServer CMS Show less

• Perform basic .Net coding and configuration, SQL server database support • Client Training and Quality Assurance on software applications developed by employer, as well as serving as a Client Liaison • Generate and maintain technical documentation, including end-user and programming manuals with troubleshooting processes

Charlotte, North Carolina Area

Facilitated product movement through enhanced sales techniques while working closely with clients in a highly competitive environment Responsible for over 28 million dollars’ worth of goods and products in Charlotte, North Carolina

• Received SCI-DCID 6/4 Top Secret Security Clearance • Provided Secret Service support for President George W. Bush, Senator Barack Obama, and Senator Hilary Clinton during the State of the Union Address • Deployed to Al Udeid AB, Qatar in Support of Operations Iraqi Freedom/Enduring Freedom and joint task force Horn of Africa • Provided Secret Service support for President Barack Obama in Chicago, Illinois for political travel • Provided Secret Service Support for Vice… Show more • Received SCI-DCID 6/4 Top Secret Security Clearance • Provided Secret Service support for President George W. Bush, Senator Barack Obama, and Senator Hilary Clinton during the State of the Union Address • Deployed to Al Udeid AB, Qatar in Support of Operations Iraqi Freedom/Enduring Freedom and joint task force Horn of Africa • Provided Secret Service support for President Barack Obama in Chicago, Illinois for political travel • Provided Secret Service Support for Vice President Joe Biden in San Francisco, California for a Charity benefit Show less