Colby Minear Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Oversaw and successfully executed enterprise-level implementations characterized by stringent requirements, intricate business needs, and critical client relationships. Specifically transformed pilot, proof of concept client teams into brand advocates, setting a strong precedent and encouraging system-wide adoption of the productPlayed a pivotal role in the overhaul of internal implementation processes. Collaborated with peers to consolidate feedback and provided valuable insights to management, eliminating bottlenecks and shortening projected implementation timelines from 12 weeks to 4 weeksSupervised and mentored newly-hired employees, overseeing their client implementations, while imparting technical expertise and offering guidance in project management, ensuring their seamless integration into the organization, and preparing them for more complex projects

Atlanta, Georgia, United States

Managed high-volumes of concurrent projects, ensuring adherence to timelines and fulfillment of business requirements, from client onboarding to successful go-liveSpearheaded weekly client meetings, facilitating in-depth discussions on project requirements, progress updates, and iterative feedback. Organized key takeaways and deliverables, communicating them to all stakeholders to hold internal and external teams accountable for healthy and efficient processesLeveraged proprietary software to construct client-facing application instances, designing in-depth automation of physician schedule creation for hospital systemsDeveloped comprehensive end-user training programs encompassing the creation of training materials and implementation of hands-on training sessions

Undertook management of, and day to day interaction with, 15 different client relationships, including designing solutions to meet client specific use cases as well as providing training and supportDrove successful implementation, translating business needs and solutions between a technology averse client-base and internal software development teamDocumented existing and designed new processes and procedures for client launches, reducing confusion and assigning clear responsibility that previously was not communicated effectively internally or externallyHalved contract signing to go-live lead times with clients from 90 days on average to 45 due to aforementioned improvements, reducing development costs and accelerating revenue streamsCreated automated email marketing campaigns to target and qualify leads at all stages of the funnel for our sales team through HubSpot Marketing. Influenced over $100,000 in new revenueCoordinated multi-media campaigns for virtual industry trade shows, through the creation of digital and video collateral, direct mail, social media, and onboarding incentivesDesigned and consolidated brand collateral for use by leadership team in RFP responses and pitches to enterprise level leads

Processed over 1,000 customer support requests via phone and email through Zendesk SupportMaintained an NPS Score greater than 40 (survey request sent at the time of ticket completion), with an average first response under 9 hours vs. industry average of 14 and average resolution time under 14 hours vs. industry average of 26Developed customer relationships that continued past my time in support, regularly touching base with large clients to ensure their needs are being met

Lexington, Kentucky, United States

Aligned company and customer goals through direct work with a large vendor throughout the summer.Increased efficiency and profitability of distribution through detailed, strategic data analysis.Demonstrated internal drive by successfully implementing and executing a summer-long project without set deadlines or constant-direct oversight.

Lexington, Kentucky, United States

Assisted faculty in gathering data for a national research study on the effects of social exclusion on opioid addiction.Obtained data by creating surveys, analyzing Google search trends, and posting to online portals to findresearch participants.Analyzed various related research studies to aide in designing similar experiments.