Colby Oliphant Email & Phone Number

Tooele, Ut, Us

Salt Lake City, Utah, United States

•Supported user lifecycle management, including onboarding, updates, and deactivation of accounts in line with company security protocols.•Conducting JSOX audits for applications to ensure compliance with internal controls and regulatory requirements.•Managing SharePoint access, including permissions auditing and user provisioning.•Coordinated device provisioning, updates, and lifecycle management, ensuring employees had access to the necessary tools and resources for productivity.•Coordinated with users to resolve hardware, software, and connectivity problems, ensuring seamless access to company systems and applications both on-site and remotely.

Draper, Utah, United States

•Successfully imaged and configured 94 laptops and desktops for specific organizational needs, ensuring each device met required software, security, and performance standards.•Provided dedicated technical support to Mountain Division Clinical Educators and residents, ensuring seamless access to medical applications, systems, and resources.•Provided technical support and troubleshooting for a variety of systems and devices, including cameras, badge reader systems, and inventory management software.

Orem, Utah, United States

•Provided technical support and troubleshooting for over 60 software applications, ensuring smooth operation for end-users and minimizing downtime.•Led critical, high-priority projects escalated from business leadership, ensuring timely and successful resolution of complex issues and strategic initiatives.•Diagnosed, repaired, and maintained a wide variety of IT equipment, ensuring optimal performance and minimal downtime for end-users.•Investigated and resolved hardware issues, performing system hardware repairs and addressing communication connection problems to ensure optimal system performance and minimize downtime.

South Jordan, Utah, United States

•Managed an average of 10-20 daily support tickets through ServiceNow, ensuring timely and efficient resolution of user issues.•Resolved 25% of support tickets through backend troubleshooting using Structured Query Language (SQL) to query databases, identify issues, and implement solutions.•Managed employee access for various applications by analyzing, adding, modifying, and terminating 25% of access requests in accordance with company security policies.•Performed key operational tasks and troubleshooting for primary applications, CPR+ and Horizon, ensuring seamless functionality and resolving user issues.•Provided ongoing support and guidance to new team members, fostering a collaborative learning environment.•Coordinated and executed quarterly updates required by government regulations, ensuring full compliance with industry standards and legal requirements.

West Valley City, Utah, United States

•Resolved 85% of Tier 1 computer issues through phone support, ensuring rapid resolution and minimal downtime for end users.•Routed 25% of unresolved Tier 1 support tickets to Tier 2 teams, ensuring complex issues were escalated for further resolution.

West Valley, Ut

•Delivered 10-15 parts daily to technicians across multiple locations, ensuring timely and accurate shipments from Ogden, UT to Payson, UT.•Delivered 5-10 toner supplies daily to business customers, ensuring timely and accurate shipments to meet customer needs.•Coordinated the collection and return of old toners from business customers, facilitating the recycling process and reducing waste.•Analyzed and optimized delivery routes to increase efficiency, allowing for more deliveries in less time while reducing fuel costs.

Herriman, Utah

•Verified order accuracy by briefly checking contents to ensure all items were correct before delivery to customers.•Delivered products efficiently to customers in the Herriman, UT and South Jordan, UT areas, ensuring timely and accurate deliveries.

Herriman, Ut

•Led a team to ensure equipment was regularly maintained and up to date, supporting a fast customer turnaround rate and minimizing downtime.•Trained new employees on company policies and procedures using detailed handbooks, ensuring comprehensive understanding of workplace standards.•Managed Tier 2 customer and employee technical support, overseeing a team that resolved complex technical issues and provided advanced troubleshooting solutions.•Managed and maintained company software to ensure seamless online operations and minimize downtime•Developed and implemented tailored processes for residential computer and network support, differentiating from commercial client needs to enhance service efficiency.

Taylorsville, Ut

•Led customers through troubleshooting steps for cellular phones via web chat, diagnosing and resolving issues efficiently.•Resolved 95% of multi-level customer concerns, including phone activations, network connectivity issues, and device troubleshooting.

West Jordan, Utah

•Initiated chats with potential customers, starting the sales process and qualifying leads for the team.•Established secure connections through company software to transmit customer data to the diagnostic department for further analysis.