Colby Poole Email & Phone Number

Phoenix, Arizona, United States

Serve as the primary point of contact at the help desk for the public service portal website. Provideexceptional customer service over the phone and through email correspondence to assist the user reach a solution and increase satisfaction with the website. Utilize knowledge of procedures for creating accounts, applying for/or renewing fingerprint clearance cards, guard cards, and private investigator licenses. Assist with submitting requests for records, background checks, criminal history review, and schedulingfingerprinting appointments. Efficiently process online requests regarding the various services andsoftware systems utilized by the department.

Surprise, Arizona, United States

Served as a first point of contact for customers and provided exceptional customer service in-person andover the phone, while effectively addressing customer needs and inquiries. Leveraged extensiveknowledge of store policies and procedures to efficiently process online purchase orders for in-storepickup or shipping, as well as manage customer purchases, returns, and sales. Demonstrated leadershippotential, leading to gaining the responsibility of doing the store’s cash office in March 2022, whilebalancing registers, accurately calculating store’s on-hand cash / cashier’s starting drawer for day, andgenerating daily deposit slips