Colby Stuart Email & Phone Number

San Francisco, California, US

• Own and support the day-to-day client operations, partnering closely with my assigned account relationship owners to answer client inquiries, resolve issues & incidents, monitor performance, and service ongoing client.
• worked jointly with relationship owner to service client through sales implementation, go-live and renewal.
• Oversee the timely/accurate turnaround of client plan requests, including benefit changes, product changes, new group additions, client terminations, escalated issues, etc. Correct conflicting work before impact felt.
• conduct QBR/YBR jointly with relationship owner
• collaborate with clients and their broker’s to tailor their benefits to their needs during annual enrollment season.

Mclean, VA, US

• assisted acute and post acute facilities in finding and retaining talent
• conducted QBR/YBR with clients covering healthcare professional compliances, shift rates, shifts filled etc.
• launched new facilities within ShiftMed through sales, implementation, go-live and on going account management
• worked cross functionally with recruiting team, implementation team, legal and compliance and account support team
• visited facilities quarterly to teach leadership team ShiftMed portal functions and attend marketing events

Dallas, TX, US

Primary point of contact for surgery plus members. Provided a concierge-level experience to members by navigating them through the surgical continuum. Activities include: answering questions, education on the surgery process and incentives for participation, helping with provider selection and coordination with physician offices.