I'm Colby, and I specialize in troubleshooting Windows (Server, Desktop) and Linux (Debian, Ubuntu, Arch) issues. In my personal time, I configure VPNs and manage spreadsheets to track network performance and device inventory. I also practice coding in Python, creating projects to build AI natural language models, and have experience with Office 365.As an enthusiastic IT Help Desk Tech with over 9 months of hands-on experience, I thrive on solving technical challenges and enhancing user experiences. My journey in IT operations has equipped me with strong diagnostic and troubleshooting skills, allowing me to tackle Windows 10 and Linux issues while effectively managing network devices, including routers, Cisco and Netgear switches, and Ubiquiti access points.In my role at GI Transport, I’ve successfully improved system reliability while ensuring optimal performance and minimal downtime. I set up and configured routers and switches, implemented firewall rules, and used Nmap to map out the network, ensuring all connected devices were authorized. Additionally, I set up a DNS server on Debian, which significantly sped up domain communication and improved website loading times. My experience with antivirus solutions (Malwarebytes, Kaspersky, Sophos) and proficiency in Windows PowerShell further enhance my skill set. I excel at managing permissions, providing technical support, and creating comprehensive documentation that fosters team collaboration. My understanding of the OSI model further enhances my ability to troubleshoot and optimize network functions.