- Gained an in-depth knowledge of all GrubMarket Software products: OrdersIO mobile ordering application, WholesaleWare ERP SaaS, and GrubAssist AI.- Provided guidance, feedback, and documentation on over 20 ERP feature requests derived from the business requirements of key stakeholders.- Prepared and published over 50 end-user guides and knowledge-base articles.- Project managed over 40 new customer GrubMarket Software implementations.- Provide customer support via phone, email, and the web for WholesaleWare ERP.- Acquire a comprehensive knowledge of various internal software systems: NetSuite ERP, Workato Connector, and RF Smart WMS.- Project manage over 10 internal subsidiary ERP implementations.- Collaborate with external consultants to provide support for internal systems.- Provide system support to subsidiary employees and key stakeholders.

- Oversee the implementation of ERP and Warehouse Management Software for new customers.- Conducted onsite and virtual discovery sessions with customers to identify and document their business requirements.- Offered customers advice on best practices and opportunities for optimization based on my prior experience and knowledge.- Ensure proper management of internal resources to facilitate a smooth software implementation.- Offer consulting services to current customers to enhance ERP software productivity and efficiency.- Acquired comprehensive knowledge of various well-known software products, specifically in the areas of ERP and Warehouse Management Systems..- Provided tailored customer support through phone, email, and web for the ERP and mobile applications.- Safeguard and utilize confidential customer information within a CRM system.- Provide training both on-site at customer locations and through virtual sessions.- Provided timely updates to the customer’s key stakeholders and the internal project manager.

. Place orders in excess of $1,000 throughout the month . Operate cash register with daily transactions totaling over $2,000 . Lead the store team when the manager is out or unavailable . Create weekly schedules for the store team using Excel . Manage store inventory weekly and monthly . Open business by counting out the daily bank and restocking shelves in a retail store with over 3,000 SKU’s . Close business by zeroing out the register and depositing daily money and receipts . Pack outgoing shipments related to the company’s wine club and online store . Drive a refrigerated box truck to deliver and pick up shipments . Assist winemaker during harvest in the production of thousands of gallons of wine . Ensure water is flowing properly in the fields and repair water lines when damaged . Operate agricultural equipment including tractors, forklifts, and ATV’s

. Assisted in closing of store by turning in contents of the cash register . Performed cashiering duties . Restocked shelves . Greeted customers coming into the store