•Led and managed a hybrid team, providing training, coaching, and performance management to ensure the success of the overall Harpors staff.•Oversaw and enhanced operations for the venue, vineyard, and overnight accommodations, driving continuous improvement and maintaining high standards.•Managed employee payroll, client contracts, and invoicing, ensuring accurate and timely processing.•Developed and maintained budgets and sales growth goals, aligning with company P&Ls and driving financial success.•Conducted comprehensive venue inventory management and efficient ordering processes to optimize supplies and resources.•Ensured all departments and teams adhered to venue standards and operated efficiently.•Assisted in the planning and execution of new venue operations and strategic rollouts, collaborating with upper management, employees, and clients.•Prepared and presented agendas, documents, reports, and presentations for internal staff meetings, contributing to effective communication and decision-making.•Implemented operational improvements to enhance overall efficiency and successfully managed high-end weddings with up to 300 guests.•Coordinated internal operational plans for the successful launch of two public events, each with up to 400 attendees.

•Implemented process improvements to enhance overall venue operations, including tours, events, staffing, overnight accommodations, and inventory management.•Streamlined the process for overnight on-site guest accommodations, ensuring a seamless and satisfactory experience for guests.•Established and developed a successful internship program, overseeing the entire hiring process, training, and providing ongoing coaching and mentorship to interns.•Pioneered the implementation of virtual 3D venue tours, providing potential clients with innovative and interactive experiences.•Planned and executed the launch of a limited catering menu, ensuring compliance with local, state, and federal laws while expanding service options for clients.•Created and implemented strategic documents, including Standard Operating Procedures (SOPs), employee training manuals, checklists, inventory guides, and client information databases.•Contributed to the development and maintenance of comprehensive employee training programs, ensuring consistent delivery of exceptional service and adherence to operational standards.•Collaborated with cross-functional teams to execute strategic initiatives, aligning business objectives with operational plans.•Fostered strong relationships with clients, vendors, and key stakeholders, ensuring effective communication and successful partnerships.

•Led and managed a staff of 50+ employees, overseeing day-to-day operations, inventory management, and ensuring exceptional customer service.•Assisted with marketing initiatives, sales growth strategies, and performance management for five Des Moines locations, with a primary focus on driving growth for the 4th + Court location (Multi-Store management experience).•Successfully integrated the Wahlburgers partnership into the Hy-Vee Market Grille brand, ensuring a seamless transition and enhanced customer experience.•Implemented, trained, and marketed a new home delivery program, overseeing the pilot program launch, targeting ads, conducting customer surveys, and gathering feedback to optimize the program's success.•Provided comprehensive training to staff members on hospitality management, including hiring, training, and ongoing supervision to foster a high-performing team.•Implemented various marketing strategies that resulted in a significant sales increase from $10K to $25K per week.•Developed training materials and programs that were later adopted across all company locations, ensuring consistency and excellence in service delivery.•Conducted training sessions for team members on point-of-sale systems and software, enabling efficient and accurate transactions.•Programmed and audited restaurant point-of-sale systems to maintain accuracy and data integrity.Managed and curated social media accounts for Des Moines area Market Grilles, engaging with customers and promoting the brand's offerings effectively.