Colby Dolan Email & Phone Number

United States

• Interact with newscast producer to understand the content, tone, structure and pace of the newscast • Operate broadcast equipment (i.e., Overdrive, camera robotics, studio cameras and jib)• Maintain control over production crew during breaking news and other high stress situations• Monitor the status of all live shots and content prior to live newscast• Switch video sources and simultaneously provide updates in show format during live broadcasts • Test equipment to ensure proper operation to deliver a clean and high energy newscast

Salt Lake City

• Collected video and sound to tell compelling television news stories• Responsible for operating various news gathering equipment, including video camera and editing software • Operated ENG equipment, Dejero system and covered breaking news stories• Worked in tandem with reporters to develop story ideas and generate creative ideas for individual stories• Delivered all required photographic and video content, for daily newscast, on time.• Utilized and maintained all assigned camera, vehicle and supplies, in a proper manner.

Salt Lake County, Utah, United States

• Provided exceptional customer service to Grubhub users, ensuring a positive and seamless experience.• Resolved customer inquiries and issues via phone, email, and chat with efficiency and empathy.• Assisted customers with order placements, cancellations, refunds, and account management.• Collaborated with restaurant partners to address and resolve order discrepancies and service issues.• Utilized CRM software to document customer interactions and track resolutions, ensuring accurate records.• Identified trends in customer feedback to recommend process improvements and enhance service delivery.• Trained new team members on best practices and company policies to ensure consistent customer support.• Met or exceeded performance metrics, including response time, customer satisfaction, and issue resolution rates.• Actively participated in team meetings and training sessions to stay updated on new features, policies, and procedures.• Provided feedback to management on recurring customer issues and potential areas for service enhancement.

Salt Lake City, Utah, United States

• Organized raw footage into a continuous package according to scripts or instructions from producers• Reviewed assembled footage on screens or monitors to determine whether corrections are necessary• Selected and combined the most effective shots of each scene to form a logical running story• Categorized and prepped video, images and audio files (e.g. jpeg, gif, mov, psd, pdf, and mpeg-4) • Established strong working relationships with management, staff, and internal and external groups • Conferred with other team members to discuss assignments, work product and desired effects