Colby Love

Colby Love Email and Phone Number

Senior IT Strategist, Program & Product Leader @ Mercy
Colby Love's Location
Greater Fayetteville, AR Area, United States, United States
Colby Love's Contact Details
About Colby Love

As a visionary, results-driven IT leader I am driven by a passion for bringing creativity to solve complex challenges. My skills lie in harnessing digital innovation to drive the success of enterprise companies across all verticals. I have deep experience in defining business strategy and technology roadmaps and in leveraging emerging technologies to bring solutions to market that create a competitive advantage. I have continuously exceeded the high expectations for excellence and cost-effectiveness in program management, consistently achieving double-digit gains in customer satisfaction and retention. I possess strong communication skills with the ability to present complex technical information to a range of audiences and love to build culturally diverse cross-functional teams who care deeply about delivering results that have a direct impact on the company’s strategic business objectives.AREAS of EXPERTISELeadership | Strategy | Program Management | Architecture | Agile Development | IT OperationsCognitive Virtual Agent | Automation | Vendor Management | Systems Integration| Problem Solving

Colby Love's Current Company Details
Mercy

Mercy

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Senior IT Strategist, Program & Product Leader
Colby Love Work Experience Details
  • Mercy
    Senior Solutions Architect
    Mercy Jul 2023 - Present
    Chesterfield, Missouri, Us
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  • Ericsson
    Director Of Service Architecture & Customer Engagement
    Ericsson Jul 2022 - Jul 2023
    Kista, Stockholm, Se
    Recruited to create solution delivery strategy and address the top challenges to enable customers of all sizes and across all verticals navigate the new normal of the hybrid workplace through the Ericsson Wireless Office solution built on the Azure Virtual Desktop platform. • Improved customer satisfaction by 34% through developing stakeholder relationships, key success metric communication, and on-time solution delivery.• Reduced customer implementation time by 62% by improving requirements gathering earlier in the sales cycle and implementing best practices for project management, change orders, user acceptance testing & implementation.• Increased customer retention to 99% by delivering solutions on time and within budget while adapting to changes in their business needs.• Collaborated with customer on business use case definition, data analysis, and key success metrics for Ericsson Wireless Office adoption.
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  • Teksystems
    Dws Practice Architect - Innovation And Automation
    Teksystems Mar 2021 - Jul 2022
    Hanover, Md, Us
    Designed, owned, and developed TEKsystems Digital Workplace Services Innovation and Automation practice.• Developed the business case and managed the full innovation budget.• Analyzed industry trends for strategic shifts in the marketplace and communicate to stakeholders at all levels.• Owned the full lifecycle from vision through solution implementation for the contact center, AI and automation platform focused on service desk call deflection.• Agile development: Created UX design, Jira epics / stories and prioritized backlog.• Drove cross-functional collaboration and integrations for our Global Services divisions to facilitate greater customer adoption of full solution offerings portfolio.
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  • Unisys
    Enterprise Architect - Digital Workplace Services
    Unisys Apr 2017 - Mar 2021
    Blue Bell, Pennsylvania, Us
    Head of global architecture for Digital Workplace Services. Led solution development and program management for Unisys InteliServe platform that integrated contact center, conversational AI & automation for full omni-channel end user engagement targeted at deflecting 40% of level 1 service desk contacts.• Defined cloud architecture for both hybrid and non-hybrid cloud solutions.• Managed budget for innovation development, infrastructure, and software licensing.• Increased division profitability by 19% through the delivery of competitive solution offerings and reduced operational costs.• Reduced cloud infrastructure costs by ~$1M annually through optimization and subscriptions while adding full Azure Site Recovery and Availability Zones for high availability & disaster recovery.• Collaborated with internal & client stakeholders to translate business objectives into strategic solutions that achieved or exceeded targeted business outcomes.• Full responsibility for solutions from inception, vendor selection / management, development, & deployment to clients.
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  • Compucom
    Vice President - End User Enablement Portfolio
    Compucom Aug 2016 - Jan 2017
    Fort Mill, Sc, Us
    Championed innovation, business strategy and development for all End User Enablement portfolio technologies. Built a global organization with agile scrum teams in Mexico, India, & US.• Led assessment of emerging technologies and industry trends for fit for service, complexity of adoption, and competitive changes in the marketplace that led to a full suite of strategic opensource solutions that were delivered to dozens of enterprise customers across all verticals.• Managed an annual budget plus partner provided funding for development and Go-to-Market launch.• Owned C-Level stakeholder relationships to collaborate on top business drivers and align portfolio innovation roadmap to achieve those outcomes.• Reported to the CTO.
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  • Compucom
    Portfolio Services Director
    Compucom Jun 2014 - Aug 2016
    Fort Mill, Sc, Us
    Head of product responsible for technical development and business strategy for key technologies in the End User Enablement Portfolio. Service delivery, Persona Management, Identity Management, Advanced Analytics.• Developed and implemented technical offerings that advanced investment needs, outcomes, and performance measurements to balance continuous innovation with responsible risk-taking.• Owned strategic relationships with key technical partners (Intel, Nexthink, Ansible)• Reported to the CIO
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  • Compucom
    Sr. Development Engineering Manager
    Compucom Jul 2013 - Jun 2014
    Fort Mill, Sc, Us
    Product owner responsible for full life cycle of engineering, development, and solution delivery for suite of strategic products focused on reducing operational costs by 30% and increasing retention of enterprise customers.• Drove high-level strategic planning of development efforts across multiple simultaneous projects to optimize resource utilization and shorten development times.• Recruited & mentored high-caliber personnel across the US & Mexico, prioritizing candidates with history of helping employers execute business goals by exceeding expectations.
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  • Compucom
    Program Manager / Solution Architect
    Compucom Jun 2010 - Jul 2013
    Fort Mill, Sc, Us
    Created and managed CompuCom's program around Intel's vPro, IoT, Content Management, and service desk management solutions focused on automation use cases for 25%+ cost reduction, improved user experience, and elimination of 20% of field technician dispatches through remote resolution.• Built key relationships with Intel to secure development funding for Intel vPro program.• Led go to market strategy, technical use case design, product development, client service delivery.• Developed and mentored high performing cross-functional teams to consistently deliver complex projects on-time and within budget.
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  • Compucom
    Senior Systems Integration Manager
    Compucom Oct 2008 - Jul 2010
    Fort Mill, Sc, Us
    Managed 24/7 service delivery organization that was responsible for 3rd level support for 25K+ windows servers, virtualization infrastructure, thin client technologies, print infrastructure, file share management, end user computing technologies (230K+ devices), and outsourced engineering / deployment efforts in a Fortune #1 environment.• Managed 60+ employees, client relationships, vendor relationships, contractual deliverables, and customer key metrics reporting.• Achieved excellent client satisfaction with 99% SLA attainment.• Performed pre-sales functions for new projects and service opportunities.
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  • Compucom
    Server Systems Integration Manager
    Compucom Aug 2007 - Oct 2008
    Fort Mill, Sc, Us
    Responsible for 24/7 global service delivery, change management, & security patch deployments for 8K windows servers• Gained strong leadership skills by managing multiple parallel complex projects from start to finish delivering 100% on time.• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.• Created system design models and specifications to support system programmers and cross-functional development teams.
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  • Compucom
    Workstation Engineering Manager
    Compucom Jun 2005 - Aug 2007
    Fort Mill, Sc, Us
    Built workstation engineering support team from the ground-up and managed a team of 20+ engineers that supported 230K+ workstation class devices on a 24/7 fast-paced high-pressure environment.• Wrote scripts / created solutions for improving overall team efficiency.• Reduced backlog of outstanding incidents from 2,700 to under 50 in 3 months• Served as mentor and lead technical resource for team.• Interfaced with customer daily to understand concerns and develop solutions to exceed their expectations in both speed of execution and quality of service.
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  • Compucom
    Server Systems Integration Engineer
    Compucom Aug 2003 - Jun 2005
    Fort Mill, Sc, Us
    Lead technical engineer for global windows data center environment. Managed critical impacting issues affecting global retail environment while collaborating with internal and external partners to find resolutions with minimal business impact. • Recognized by client as the top technical systems integration engineer in a fast-paced, high-pressure environment.• Proposed feasibility solutions for new system designs, suggested options for performance improvement of technical components, communicated recommendations for technical problem solving.• Developed project plans for complex projects as needed by customer and in accordance with given deadlines.
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Colby Love Skills

Robotics Process Automation Rpa Consulting Vpro Integration Software Development Life Cycle Servers Itil Windows Server New Business Development Windows Troubleshooting Enterprise Software System Deployment Service Delivery Data Center Software Documentation Program Management It Operations Management Program Development Product Development Project Delivery Major Incident Management Incident Management Security Vpn Vendor Management Management Virtual Private Network

Colby Love Education Details

  • University Of Arkansas
    University Of Arkansas
    Communications

Frequently Asked Questions about Colby Love

What company does Colby Love work for?

Colby Love works for Mercy

What is Colby Love's role at the current company?

Colby Love's current role is Senior IT Strategist, Program & Product Leader.

What is Colby Love's email address?

Colby Love's email address is co****@****sys.com

What is Colby Love's direct phone number?

Colby Love's direct phone number is 215-986*****

What schools did Colby Love attend?

Colby Love attended University Of Arkansas.

What are some of Colby Love's interests?

Colby Love has interest in Children, Electronics, Outdoors, Outdoor, Soccer, New Tech, Arduino Micro Controllers.

What skills is Colby Love known for?

Colby Love has skills like Robotics Process Automation, Rpa, Consulting, Vpro, Integration, Software Development Life Cycle, Servers, Itil, Windows Server, New Business Development, Windows, Troubleshooting.

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