Colby M. Email & Phone Number

New Braunfels, Texas, United States

- Earned First-In-Class and later Most 5-Star Customer Reviews of region. - Chosen to create Regional Training Job Aids for period during PNC’s acquisition of BBVA.- First of class to be promoted to Online Banking Specialist after demonstrating advanced skills and knowledge of topic through self-learning.- Selected as Training Class Graduation Speaker by classmates and training staff.- Performed customer service and sales for a broad range of products, services and problem resolution across multiple channels.

San Marcos, Texas, United States

- Prepare and present daily, weekly and monthly performance reports to management and corporate - Successfully manage the daily financial accounts of all 486 units, including payment plans, financial aid, returned items, etc.- Resolve situations with upset residents with mitigating resolution for both resident, management and ownership- Maximize collections for all damage and cleaning charges at resident’s move-out- Compose correspondences and distribute to residents ranging anywhere from financial, marketing, or lease violation purposes - Orchestrate and oversee the day-to-day work load for 4-6 Leasing Consultants and 1 Leasing Manager

New Braunfels, Texas, United States

- Initiated a year-long restructuring of hotel operations including day-to-day procedures, accounting, organization, personnel, etc. - Procured corporate and social group conferences and retreats while developing 85% into returning business- Increased the quantity and ratings of online guest reviews with personal references about my interactions and performance- Resolved unsatisfactory issues for guests and experienced 70%+ return rate on those personally tended to- Enacted numerous new marketing campaigns utilizing low cost resources to attract both new and return guests more frequently- Improved office wide ratio of closed sales calls while simultaneously increasing number of suggestively sold add-on items- Setup scheduling for vendor and contractor services and negotiated all contracts and accounts- Promoted from Reservation Specialist less than 5 months into work

Frisco, Texas, United States

- Received top company feedback ratings plus personal appreciation from placed clients- Hired by numerous top producing agents to consult and train their teams on wide range of operational procedures- Presented company wide training class on home inventory search software from association- Retained by several highly successful agents to streamline their business and design and enact marketing materials

Plano, Texas, United States

- Received and trained problem employees for performance improvement or termination- Led the rewriting of company tenant forms and provided training- Continued to improve all financials and percentages leading the company portfolio- Mentored new company Community Managers- Tested and evaluated several new software and program rollouts to enhance company productivity

Dallas, Texas, United States

- Oversaw the on site acquisition, repositioning and sell of this 320 unit multi-family property - Spearheaded office, clubhouse and fitness center renovations; landscape redesign; and interior remodeling of units- Closed a monthly delinquency of $50,000 to under $5,000 consistently- Efficiently redesigned property procedures to effectively improve employee performance and positive resident feedback- Increased monthly NOI over $20,000 while improving quality of product and all-around property integrity

Schertz, Texas, United States

- Initiated numerous new programs and marketing materials later utilized for all sales departments- Retained to reorganize sales, parts and finance departments to align processes for maximum efficiency and productivity- Promoted from Sales Consultant less than one month into work

Lewisville, Texas, United States

- Increased occupancy from 76% in 09/07 to maintain a steady mid-90% in under 1 year and held throughout my tenancy- Improved budget from -23% in 09/07 to +5.6% in 09/09 and continued to cut spending and yield higher profit rates- Implemented progressive reform to data collection and maintenance records through computerization of forms- Monitored market conditions to introduce rent changes and marketing techniques as required- Promoted from Leasing Consultant to Assistant Manager in under 6 months; and Promoted to Community Manager just 5 months later