Colby Chase Email & Phone Number

Mclean, VA, US

Bethesda, MD, US

• Develops and deploys multi-channel communication plans, including assets in various mediums, such as graphics, videos, email, Sharepoint, and Reflexis.
• Collaborates cross-functionally to design talent development programs grounded in strategic priorities and core competencies, such as the Evolving Leaders program, which achieved an 86% satisfaction rate among.
• Utilizes adult learning theory, communication theory, and change management principles to enhance information retention and adoption.
• Revamped and implemented a comprehensive strategy to establish a strong and consistent brand identity for internal development programs.

Bethesda, MD, US

Philadelphia, PA, US

• Hired as the company’s first instructional designer, created a foundation for subsequent IDs by designing templates and workflow standards.
• Identified gaps in content and overhauled the onboarding programs for new hires working in warehouses, customer service, and kitchens, leading to a 77% increase in the completion of onboard training for new associates.
• Created multimedia skill development programs for early career learners using the Tell, Show, Do, and Review approach by blending instructional videos, easily digestible text prompts, and interactive learning games.
• Partnered with international stakeholders to revise content created for US audiences to align with regulations in the UK and EU. Managed the translation of modules into two additional languages and performed additional.

New Brunswick, NJ, US

• Contract employee working in a small team to convert storyboards into Articulate RISE courses designed to be concise references for sales representatives.
• Managed projects across multiple concurrent work streams, including coordinating with outside vendors to ensure content was accurate and delivered in a timely manner while aligning with internal teams to create.
• Researched and wrote question banks for use as reinforcement training in the learning experience platform Axonify.

Lafayette Hill, Pennsylvania, US

• Collaborated with SMEs to transform dry documents into interactive eLearning content designed to improve employee performance and align with regulatory protocols.
• Researched, organized, and designed facilitator guides, and PowerPoint presentations for instructor-led training designed to run for 8 – 16 hours. Observed course facilitation and provided coaching and content.
• Developed simulation training designed to teach employees how to use a cumbersome software platform through hands-on practice.

Philadelphia, Pennsylvania, US

• Edited documents for composition, clarity, and narrative logic.
• Created lesson plans for instructor-led content designed to augment digital modules.

Princeton, NJ, US

• Synthesized and reframed information to create essays used in the internationally administered SAT exam.
• Anticipated the sensitivities of diverse populations and tailored content to reduce stress for students in high-pressure testing environments.

Philadelphia, Pennsylvania, US

• Received training in risk management and conflict de-escalation to maintain guest safety.
• Maintained organization while multi-tasking, to ensure that clients receive timely and effective service.

Seoul, KR

• Supervised team of 5 English teachers: trained new instructors, helped staff troubleshoot student engagement and discipline issues, and acted as primary liaison between American staff and Korean management.
• Recognized as the top-rated instructor in student reviews for nine consecutive months, maintained the highest student retention rate during the same period.
• Designed unique curriculums using the Socratic method for students with near-native English fluency, including courses in literature, world history, and debate.

Bachelor Of Arts (B.A.), Writing, Literature, And Publishing; Marketing Minor

Master Of Arts (M.A.), Communication And Media Studies