Colby Parrott Email and Phone Number
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People and culture are my life's passions. I use a systems-thinking, human-centered, and change readiness approach to build motivated and effective organizations. I am a life-long learner so that I can help people and organizations flourish.Speaking Engagements:• Catalysis Healthcare Summit Chicago 2023: How to Amplify Your Process Improvement through People Development• Catalysis The Lens Podcast 2021: How Process Improvement Supports Organization Strategy• Oregon HFMA Conference 2021: Lean in Healthcare - Transformation to Improve Results and Morale• Support Driven Expo Portland 2018: Driving Customer Value Through Employee Engagement and Enablement.• Customer Contact Week Scotland 2018: Employee Engagement and Enablement, A True People Play• Irish Academy of Management Conference dissertation presentation 2017 (Belfast): Towards an understanding of change readiness: the roles of person-organization fit, perceived organizational support, and psychological capital• Frost & Sullivan's Customer Contact Europe: Advisory Board and Thought Leader - 2017 Budapest, 2016 Athens, and 2015 Copenhagen• College & Beyond 2016: Opportunities for Women in STEM• Dreamforce 2013: Engaging Customers in a Global Marketplace by Localizing the User Experience
Portland General Electric
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Senior Principal Organizational Development ConsultantPortland General Electric Feb 2024 - PresentPortland, Or, UsProgram owner building enterprise capability in organization design and change principles to orchestrate structure, process, and people changes. Supports key design initiatives such as the new Chief Operating Officer structure consisting of 11 new divisions. OD consultant who partners with teams, executives, leaders, and HRBPs to deliver people, leadership, and team development solutions. OD partner with Corporate Planning to design our 5-Year Business Plan process, build and cascade strategic planning and goal setting toolkits, and facilitate strategic planning workshops for senior leadership teams. Supports the development of our HR Operating Model, including the design of a new account team of embedded business partners. Owner of our Organizational Alignment Advocacy Board that brings cross-functional experts together to review critical enterprise processes, recommend improvements in how we collaborate across our value streams, and ensure work is aligned to enterprise operating rhythms.
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Director Of Organizational EffectivenessVancouver Clinic Jul 2020 - Feb 2024Vancouver, Washington, UsSpearheads strategies across organizational development, talent development, learning and development, and lean process improvement within a 2000+ person organization. Oversees people development through talent and succession planning, leadership development, change management, employee engagement, and process improvement (lean six sigma). Executive coach and owner of our management system covering areas of annual strategic planning and deployment, daily management, and project management to ensure alignment on goals, metrics, and targets. Key consultant across organizational development needs from organization design, employee engagement, culture transformation, strategic planning, designing models of care, and more. Facilitates change management processes across culture design, organizational structure, acquisitions, and continuous improvement. Partners on building DEI infrastructure (e.g., DEI Committee Co-Chair, ERG development) and designing educational opportunities (e.g., Microaggression and Upstander training). Employee-focused efforts over the last three years track a 5% increase in leadership effectiveness scores and a 3% increase in our overall psychological safety score. -
Organizational Development And Talent Development ManagerVancouver Clinic Apr 2019 - Jul 2020Vancouver, Washington, UsDesigned the Clinic's first leadership development strategy, which includes creating a competency model, managing leadership retreats and seminars, and implementing our C.A.R.E. for People leadership program. Launched twenty courses that develop competencies in Crucial Conversations, humble inquiry, psychological safety, feedback, appreciation/recognition, performance enablement, leading change (also includes the development of our change model and toolkit), etc. Created programs to support employee development such as our quarterly Booster conversations. This is a continuous feedback process between employees and managers that focus on goals and impact (achieving ~95% participation rate each quarter). Introduced a career pathway framework and talent planning strategy with ~10 pathways launched since 2021. Key consultant on organizational development strategies focused on organizational design, visioning, employee engagement surveys and strategies, performance enablement, reward and recognition programs, and talent acquisition.
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Director Of Customer Operations And Employee EnablementSurveymonkey Apr 2017 - Apr 2019San Mateo, California, UsDeveloped four teams designed to continuously improve performance across a global division (Portland, Dublin, Sydney, and Ottawa). This includes both employee performance and organizational performance. On the employee side, I created an Employee Enablement team to support employees through various touch points such as talent acquisition, performance enablement, and talent and succession planning. Led change initiatives related to employee reward programs and department structure and design. Consultant on organizational development areas such as job role design, career pathways, meeting culture development, re-design of performance evaluations, DEI committee, and more. On the organizational slide, the creation of our Customer Voice program quantified weekly themes around product fixes, new ideas, and enhancements. I integrated customer stories curated from the team to report to product teams monthly. Co-founder of our first women's employee resource group in 2016, managed quarterly programs focused on professional development and leadership, and a member of the inaugural DEI committee. -
Head Of International (Emea) Customer OperationsSurveymonkey Mar 2014 - Apr 2017San Mateo, California, UsKey consultant and leader to establish our new international headquarters in Dublin, Ireland. I initially trained the first 10 employees in our start-up office in Madeira, Portugal. Later I moved to Dublin, to develop a new team of five managers to oversee international operations. This included designing our talent acquisition and onboarding programs to foster an international team who would support seven international markets. The creation of our employee engagement pillar enabled me to manage our quarterly engagement surveys and prioritize action plans. As a consultant on organizational development needs, I partnered on the design of our first mentoring program, provided feedback on our DEI efforts through the design of a Belonging survey, developed cross functional partnerships and communication strategies with our US headquarters to define how we build a global organization, and more. I also managed programs to drive market growth across the UK, Germany, France, Spain, Netherlands, and Latin America.
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Learning & Development Program ManagerSurveymonkey Apr 2006 - Mar 2014San Mateo, California, UsCreated learning and development strategies for both our employees and customers. On the employee side, designed our first Learning & Development strategy and team to create learning programs centered on the lifecycle of an employee’s development (from onboarding to ongoing career education). Developed and managed the training and onboarding program of our first international team in Madeira, Portugal. Set team members up for success to manage international operations for seven international markets. On the customer side, created our first Knowledge Engineering team to design our help center and content management strategies. We accomplished a 96% self-service rate so that customers could find the right information at the right time without needing to contact customer support. Developed programs such as our client survey design services and customer product training webinars. Drove business growth strategies through the development of eleven localized help centers so that we could support international markets.
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Advisory Board MemberLanguage I/O Sep 2013 - Jan 2019Cheyenne, Wyoming, Us- Serve on the board to advise and provide insights on the Language I/O product to other members or potential customers. -
Archaeology Research AssistantVanderbilt University Sep 2004 - Mar 2006Nashville, Tennessee, UsResearch Assistant to Dr. Tom Dillehay focused on South American archaeology projects and publications. Responsibilities included managing the lab, editing reports and images for publication, and various research focused on GIS data analysis, pottery and soil sample analysis.
Colby Parrott Skills
Colby Parrott Education Details
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Dublin City UniversityOrganizational Development -
Middle Tennessee State University (Mtsu)Anthropology/Archaeology
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University Of Tennessee, KnoxvilleFocus In Advertising And Marketing
Frequently Asked Questions about Colby Parrott
What company does Colby Parrott work for?
Colby Parrott works for Portland General Electric
What is Colby Parrott's role at the current company?
Colby Parrott's current role is Organizational Development | Talent Management | Change Management | DEIB Practitioner | Employee Experience | Executive Leader and Coach.
What is Colby Parrott's email address?
Colby Parrott's email address is co****@****key.com
What is Colby Parrott's direct phone number?
Colby Parrott's direct phone number is +165054*****
What schools did Colby Parrott attend?
Colby Parrott attended Dublin City University, Middle Tennessee State University (Mtsu), University Of Tennessee, Knoxville.
What are some of Colby Parrott's interests?
Colby Parrott has interest in Writing, Traveling, Snowboarding, Education, Environment, Reading, Science And Technology, Hiking And The Great Outdoors, Arts And Culture.
What skills is Colby Parrott known for?
Colby Parrott has skills like Leadership, Product Marketing, Social Media, Customer Relations, Salesforce.com, Webinar Development, User Experience, Training Manuals, Start Ups, Blogging, Online Help Development, Software Documentation.
Who are Colby Parrott's colleagues?
Colby Parrott's colleagues are Robert Nash, Fabian Carter, Bert Kephart, Fabienne Kuhn, Binh Le, Hina Afzal, Edwin Nielsen.
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