Michael (Mikey) Langford Email & Phone Number

Remote

Uniontown, Ohio, United States

2021 Recognition:FedEx Quality Driven Management Team Gold CupFedEx Express Excellence AwardFedEx Express Quality of Excellence Awardo Work collectively with Operations, Engineering, Sales, Solutions, Marketing, Quality, Legal, Human Resources, and Finance teams across the global FedEx network.o Compete collaboratively with TNT and other FedEx OpCo’s by identifying synergies and joint business partnerships that promote market competitiveness. o Lead Request for Quotes and Request for Information for new business development of global healthcare logistics solutions.o Evaluate current service levels and customer needs to identify continuous improvements, enhancing customer experience, mitigating waste, and gaining operational efficiencies.o Develop operational metrics to support business analysis and data based decision making.o Own operational relationship with a diversified portfolio of temp chain packaging vendors.o Represent FedEx on Customer Advisory Board(s).o Project Lead on new active and passive container on-boarding, managing critical operational paths to meet timelines and fiscal goals.o Create and communicate effective executive summaries.o Subject Matter Expert on global temp chain logistics and packaging solutions, consulting with the global sales force and marketing teams on the current and future state of product and service.

In the healthcare vertical, it is imperative that medicines reach every patient intact. The only option is quality. This is why I dedicate to make every FedEx experience outstanding. • Project Lead: Cross-OpCo, cross-functional, and cross-divisional project management, designing and developing services and solutions to expand market portfolio. • Project Key Player: Support and apply expertise during project team development for proof of concepts, new solutions, container qualifications, and transport management system design.• Co-Founder: FedEx Custom Critical Container Management Committee.• Solutions: Lead Request for Quote, solutions design, and strategic pricing development. • Research and Analyze: Economic modeling to identify national and international trends.• Analyze and quantify business data to design and implement process improvements.• Executive Collaboration with President and CEO on program management through one on one discussions and meetings.• Collaborate with FedEx Custom Critical departments: Operations, Sales, Marketing, Quality, Legal, Human Resources, and Finance.• Collaborate with FedEx Corporate departments: FedEx Express, Engineering, Quality Compliance, Trade Networks, Services, Global Sales, SD&I Marketing, and FAA.• Vendor Relationships: Establish, maintain and analyze new and current business through various metrics.• Operations: Domestic and International travel to support innovative process improvements, customer on-site support, and Sales calls.• Operations: Develop and draft operational SOPs, customer-specific SOPs, Customer Profiles, and department training.• Customer Relationships: Build, sustain and grow customer confidence and business profitability.• Sales: Domestic and International sales calls as a subject matter expert, supporting cold chain logistics.• Key Presenter: Healthcare solutions expert and cold chain packaging expert. •Functional Flexibility: Fluid support across company functions.

In the world of cold chain logistics, thermal integrity is of utmost importance. I specialize in developing optimal and feasible solutions for shipping high valued, life saving, and time sensitive product; pharmaceuticals, food and beverage, art, dangerous goods, and government cargo to name a few. I am experienced in creating SOPs, recommending passive and active shippers, acting as a liaison between multiple parties for import and export clearances, mapping thermal logistics and pinpointing potential risks, and creating contingency plans in the event of an unforeseen circumstance. Accountability and honesty are values and norms to which I conduct business.• Individual revenue growth year after year: $950K, $2.5M, $4M.• Domestic and International on-site shipment management.• Pioneer new international shipping lanes, supporting cold chain logistics.• Collaborate with global FedEx operations.• Support Sales, Marketing and Quality.• Customize and create customer-facing protocols.• Perform investigations and create CAPAs. • Develop education and training for clients and peers.• Provide calculated solutions to complex shipping needs with confidence.

As a customer service representative, I provide shipping solutions to fit our clients' needs. • Coordinate movement of high-valued, irreplaceable, artworks within the Americas.• Quote and book transport of Pharmaceuticals, HazMat, and Government cargo.• Develop working relationships within the art, government, and pharmaceutical industries.• Lead customer with strong communication skills and confidence.

• Lead agent on the first ground shipment into Mexico; some Spanish translation. • Provide best fit solutions within the FedEx family utilizing cross operation company systems.• Experience in exclusive-use, expedited, ground transportation.

Honolulu, Hi

Bachelor Of Arts - Ba, Multidisciplinary Studies In Mathematics, Economics, And Business

Associate'S Degree, Musical Theatre