As a desktop support technician at Peraton, I provide technical support and troubleshooting for various hardware and software issues for the company's clients and employees. I have successfully resolved in average over 1000 tickets per month, achieving a 95% customer satisfaction rate and a 90% first-call resolution rate. I also perform regular maintenance, updates, and backups for the company's systems and networks, ensuring optimal performance and security.In addition to my work experience, I am pursuing a bachelor's degree in cyber security and information assurance at Western Governors University, where I am learning the latest skills and best practices in protecting data and systems from cyber threats. I have earned two CompTIA A+ certifications and an ITIL® Foundation certification, demonstrating my proficiency and knowledge in computer repair, technical support, and IT service management. I am passionate about advancing my career in the cyber security field and contributing to the safety and efficiency of the IT industry.