Cole C. Email & Phone Number

Palo Alto, California, Us

Racked, set up, and maintained Dell R450/650 and XR8000 multi-node sled servers at the datacenter with VMware vSphere 7 to set up engineering and sandbox VMs.Implemented FOG PXE deployment and device enrollment protocols via Jumpcloud MDM to achieve a 50% reduction in system setup time.Tracked IT assets, documented IT guidelines, and responded to escalated user requests through Freshservice IT service management. Worked with cloud-deployed partners to resolve system and network issues.Work environment: 100+ employees with remote sites of 80+ employees in the East Coast USA, Munich/Stuttgart, Sweden, and Tokyo. Utilized Fortinet 80/100F firewalls, HPE Aruba 6200F, and VMware vSphere 7 with 50 production and sandbox VMs. Managed 60+ macOS laptops with Zscaler ZPA and 50+ PXE-deployed Ubuntu laptops/desktops with CrowdStrike, all managed by JumpCloud.

Mountain View, Ca, Us

Provided daily local and remote (IPMI/iDRAC) infrastructure support to corporate, data center, and systems deployment, including bots and guardians/importers. As a liaison to the development team, contributed to deploying Dell R630 1U RAID servers and Supermicro 4U GPU SuperServers for developers' sandbox testing environments (Ubuntu 16.04–20.04 LTS), ensuring robust infrastructure at both the headquarters and the main data centerAdministered Google G Suite SSO with Atlassian Wiki/Jira and Slack. Coordinated with vendors and internal users to identify and resolve complex system issues and documented resolved issues on Atlassian Jira/Confluence.Configured Dell S4048/Cisco 3560G switches and Aruba Wi-Fi 340/550. Built an IT lab network to streamline Windows/Ubuntu systems deployment with FOG cloning management solutions. Utilized FOG PXE deployment with aggregated bundled uplinks to streamline desktop team processes, resulting in a 75% reduction in provisioning time for new hire Windows and Ubuntu operating systems.Work environment: 1300+ employees with remote sites of 150+ technicians/drivers in Sacramento, CA, Texas, Arizona, and Nevada. VMware Vsphere 6 with 5 different sites across the bay area, 900+ MacOS laptops managed with Crowdstrike. 450+ Ubuntu desktops managed SaltStack in engineering and QA team.

Mountain View, Ca, Us

Administered Google G Suite, Slack, and Atlassian Wiki/Jira. Configured and maintained Cisco Meraki MX84/MR42 with 3560G switches. Streamlined the onboarding process with Google G Suite, Apple DEP, and JAMF for new hire enrollment and deployment. Built an IT lab network to reduce system deployment time by 50% with FOG cloning management solutions. Provided local and remote (IPMI) infrastructure support for on-premise production systems, including importers and releasers. Worked on AWS cloud migration projects with the DevOps team to transition engineering and QA sandboxes. Modified Ansible playbooks for code review, pushing changes to the repository.Work environment: 150+ employees with a remote site of 15+ engineers/drivers. Managed 120+ macOS laptops with Apple DEP enrollment and Microsoft Intune. Managed 100+ Ubuntu desktops with Ansible in the engineering, QA, and hardware teams.

Milpitas, Ca, Us

Administration of LDAP, Azure Office 365, and DNS/DHCP server. Setup custom office 365 email rules/routing per management suggestion. Provided daily infrastructure and support to QA and developer, setup and maintained Linux IPFire with Cisco 3560G switches. Provisioned new engineering KVMs with Opennebula Sunstone and QA sandboxes on HyperV server, with monitoring service with Nagios/Ganglia.Racked, setup, and deployed new/rebuild Ubuntu production servers (12.04 -16.04.1 LTS) with PXE boot, verified configurations and install multiple packages with SaltStack.Work environment: 60+ employees with the local site of 30 engineers, the rest located remotely in China, Japan, and Taiwan. 80+ MacOS laptops with Vmware Fusion. 100+ Ubuntu servers with 300 to 500 Kernel-based Virtual Machines in both engineering lab and data center.

Milpitas, Ca, Us

Provided daily IT supports to QA and developers, purchased and set up broken Apple Mac repairs.Onboard and offboard new employees, administrated Microsoft office 365 access. Assisted and coordinated with third-party vendors to cable and rack new servers in data center.Tracked IT assets with SnipeIT and create technical documentation on MediaWiki.

Shenzhen, Guangdong, Cn

Part of the client support team provided Windows/Linux support to 800 + users with software and network connectivity issues. Track and respond to IT requests through TrackIT system. Worked on deployment projects with the network and Infrastructure teams to resolve complex requests.Work environment: 700+ employees with ~500 engineers in R&D across multiple buildings and sites.

Palo Alto, California, Us

Provided field support to Doctors and nurses, and worked with the infrastructure team on wireless deployment projects. IT support for Computer on Wheels (COW) structure with Flo healthcare medical scanning 1560/1670 mobile workstations.Deployment of laptops and workstations with Symantec Ghost to different hospital units. Tracked IT assets including workstations, laptops, mobile and medical devices through Remedy ticketing systems.Work environment: 1500+ employees with 1500 registered nurses/residents with 600+ licensed beds.

Taipei City, Taipei, Tw

Provided PC/Linux desktop and network support to 300+ end-users and responded to HP Openview ticket system requests for technical support. Deployed Ubuntu 9.10 server and configured VLAN with Cisco 2948 switches.Developed technical support documentation and guidelines for internal users and outside customers.Escalated unresolved user issues in a timely manner to the senior management. Deployed Microsoft Windows 7 with Symantec Ghost server.Performed quality testing with burn-in and memtest to ensure CPU/memory quality for ASUSTek motherboards and their CPU overclocking stability when requested by users or customers.

Chandler, Arizona, Us

Audited PCs, LCD monitors, and laptops for defects, repaired and configured 200+ Dell laptops (Latitude D630) and 150+ IBM ThinkPad T4x series including replacement of CPUs, memory, LCD covers, palmrests and bases.Reimaged multiple Windows laptops/desktops with Symantec Ghostcast netboot server.

Master’S Degree, Computer And Information Systems Security/Information Assurance

Bachelor’S Degree, Computer And Information Systems Security/Information Assurance