▪ Coordinated and delegated team tasks and monitored completion to drive efficiency while generating 70% of sales and leading by example.▪ Implement 50% of daily training, job instructions and blueprints to verify completion of assigned tasks with outlined specification.▪ Handle 45% of daily calls per shift to address customer inquiries, concerns and schedule appointments through referrals and repeat business.▪ Develop team communications and information for team alongside management.▪ Increased customer satisfaction by resolving equipment, network and troubleshooting issues for existing and new customers.▪ Managed retail staff recruitment and onboarding leading to a 15% decrease in wait time for new employee hiring.