Cole A. Devitt Email & Phone Number

Valparaiso, IN

• Provides comprehensive in-person, remote, and phone-based technical support to all levels of the 10 location, 150 employee organization. Utilizes strong customer service and troubleshooting skills to ensure issues are.
• Implemented System Center Configuration Manager (SCCM), which centralized and consolidated various imaging, patching, and update deployment solutions and platforms.
• Implemented a Bookstack wiki to store internal documentation for ease of staff use.
• Replaced unmanaged network infrastructure with centrally managed switches and access points for ease of configuration and patching.
• Reduced infrastructure costs by $140k per year across all locations by overhauling internet provider contracts and replacing analog phone lines with digital and cloud solutions.
• Migrated organization from Exchange 2013 to Exchange Online.

• The Systems Engineer provides a high quality, secure and resilient platform that supports the company's business needs. Additional responsibilities include:
• Ensuring the success of the company's IT department in achieving its strategic and financial goals
• Maintaining the organization's technical platform infrastructure
• Working with a team to ensure production operation remains a top priority, with a goal of 99.999 percent uptime

• Utilize in-house ticketing sytem for all issues to record steps taken and final resoultion.
• Assist in the design and implementation of FreePBX VOIP phone system.
• Create and maintain Visio network documentation.
• Create an Access database for inventory control.
• Create scripts to automate distribution of virtual resources to staff and client profiles.

Run reports on all items still requiring attention.Follow up with customers to ensure problem resoultionsAnswer phones, take messages, respond to repair status queriesCheck in computers for repair, process payments.

Information Technology - Network Administration, Network And System Administration/Administrator

Education record