Cole Dey Email & Phone Number

Sugar Land, Texas, United States

• Tracking and monitoring new customer orders, verifying that all POs have been processed and planned.• Creating and updating job cards and building production orders including the routing of each step via NAV and Business Central 365.• Moving and tracking jobs through interdepartmental processing and to production floor.Build new rework and re-run jobs when an order goes awry on the production floor.• Processing any changes to production orders.• Working with the production floor to support the movement and changes to production orders.Currently using six sigma while undergoing a new process to run multiple orders at once on our press machines. Each additional press setup that’s no longer needed saves the company $800.

• Aid Fort Bend County with COVID-19 data reporting. • Amend duplicate or inaccurate data in the Texas Health Trace website to more accurately represent the county’s coronavirus numbers. To accomplish this, I analyze hospital patients records from local hospital systems.

• I use logistics to transport orders most efficiently to the customer’s location.• Verify the order is correct before delivering to the customer.• Deliver on average 5 orders during a regular shift.

Houston, Texas

• I supported the claims department with data entry regarding legal and insurance claims.• Mainly specialized in managing 100 emails per week in the claims inbox.• Used PMA and PASS to make a spreadsheet of claims existing members make. Customer claims would then be expedited quickly.• I also requested closed case statements on behalf of our members.• To further help around the office, I folded and prepared letters that needed to be mailed.

Sugar Land, Tx

• Collaborated with a team of 20 people to make blizzards for customers averaging 50 per shift.• Processed in-store and drive-thru orders while monitoring speed of service.• Delivered exceptional customer service while answering questions in the store and on the phone.• Utilized problem solving to resolve any service issues.• Assisted with closing duties including properly stocking and storing food items.